Servicenow Architect

CES LTD; As Sudiyah; On-site; OMR 36,000 - 53,000; Full time

Job summary

CES LTD in Riyadh, Saudi Arabia, seeks a ServiceNow Architect to lead ITOM/CMDB initiatives across cloud and on-prem environments. You will architect Discovery, Service Mapping, and Event Management, and build robust integrations with major observability platforms.

The role requires strong scripting, API, and security focus, with leadership to mentor developers and guide architecture decisions for scalable enterprise solutions.

Qualifications

• 7–8 years of hands-on ServiceNow development and implementation experience.
• Deep ITOM/CMDB expertise with end-to-end delivery experience.
• Observability integrations with major platforms and data streams.
• Advanced server-side/client-side JavaScript, JSON, REST/SOAP APIs.
• Strong networking, cloud, and containerization knowledge.
• Excellent problem-solving and cross-functional communication.

Responsibilities

• Lead ITOM & CMDB architecture across cloud and on-prem environments.
• Design and maintain CMDB health dashboards and data governance.
• Architect deep bi-directional observability integrations with monitoring tools.
• Configure event rules, automation, and remediation workflows.
• Develop complex discovery patterns and custom integrations.
• Ensure platform security, ACLs, and compliant development practices.
• Provide SME guidance during architecture reviews and mentor juniors.

Skills

ServiceNow ITOM

CMDB Expertise

Discovery & Mapping

Event Management

JavaScript Scripting

APIs (REST/SOAP)

MID Server

Cloud Platforms

Networking & OS

Strong Communication

Education

Bachelor's degree in IT/CS

Tools

Dynatrace

Datadog

Splunk

New Relic

AppDynamics

Grafana

Job description

Role: ServiceNow Architect

Location: Riyadh, Saudi Arabia

Core Responsibilities:

• ITOM & CMDB Architecture: Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premises infrastructure.
• CMDB Health & Governance: Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance.
• Observability Integrations: Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana).
• Event Management Automation: Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents.
• Custom Code & Scripting: Write advanced, highly efficient JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios.
• Platform Security & Compliance: Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices.
• Technical Leadership: Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions.

Required Skills & Qualifications

• Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform.
• ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework.
• Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event to-alert mapping.
• Advanced Scripting & APIs: Exceptional proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes.
• Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns.
• Soft Skills: Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist Discovery (CIS-Discovery)
• ServiceNow Certified Implementation Specialist Event Management (CIS-EM) or Service Mapping (CIS-SM)

Preferred Qualifications

• ITIL v4 Foundation or Managing Professional certification.
• Industry certifications in specific observability platforms or cloud environments (e.g., AWS Certified SysOps Administrator, Datadog/Dynatrace certifications).