Senior ServiceNow Architect & ITSM Expert

Maveric Systems Limited

Muscat

On-site

OMR 15,000 - 25,000

Full time

3 days ago

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Job summary

Maveric Systems Limited is seeking a Senior ServiceNow Implementation & Support Specialist for our Muscat, Oman location. The role focuses on on-premises ServiceNow architecture, including incident, problem, change, and release management, CMDB, discovery, and knowledge management.

You will lead integration efforts, data migration, testing, go-live activities, and knowledge transfer for continuity in a bank-grade environment.

Responsibilities

System Integration: Design, build, and maintain REST/SOAP web service integrations to connect ServiceNow with internal on-premises systems (Active Directory, legacy ticketing tools, monitoring systems, and email gateways).
Data Migration: Extract, transform, clean, and import legacy historical data using Import Sets, Transform Maps, and staging tables.
Testing & Quality Assurance: Lead System Integration Testing (SIT) and support User Acceptance Testing (UAT); rapidly remediate defects and log release notes.
Go-Live & Hypercare Support: Oversee technical cutover activities during deployment, providing rapid-response L2/L3 troubleshooting during the initial operational rollout.
Documentation & Knowledge Transfer: Develop comprehensive technical architecture documentation, system administration guides, runbooks, and conduct hands-on operational training for internal IT administrators.
System Maintenance: Ensure successful planning, design, and implementation of ITSM modules to meet business objectives and operational requirements; 24/7 availability on issues.