Service Delivery Coordinator

Baker Hughes Company; Qurum; On-site; OMR 70,000 - 110,000; Full time

Benefits offered by this job

Private medical care options

Life insurance and disability programs

Tailored financial programs

Flexible working patterns

Job summary

Baker Hughes Company in Oman is seeking a Service Delivery Coordinator to ensure service activities align with core values and contracts, coordinating across organizational boundaries and monitoring job progress.

The role requires 10+ years in oilfield services, 5+ years in a customer-facing role, and leadership in a global matrix environment. You will drive performance, safety, and compliance while developing teams and maintaining strong client relationships.

Qualifications

• Bachelor's degree in Engineering or a related subject.
• 10+ years of experience in oil field services.
• 5+ years in a customer-facing role managing customer relationships and financial/operational performance.

Responsibilities

• Coordinate and monitor all job activities across organizational boundaries as outlined in job cycle management.
• Review job planning, equipment preparation and people readiness.
• Ensure invoices align with contract/quote with no revenue leakage and timely collection of cash.
• Lead and mentor teams, develop competency and training programs; support peer reviews.
• Ensure compliance with policies, procedures, laws, ISO and API requirements.

Skills

Oilfield services

Customer-facing

Leadership

Global matrix environment

Problem solving

Communication skills

Education

Bachelor's degree in Engineering or related field

Job description

Service Delivery Coordinator Do you enjoy being part of a successful team? Partner with the best

As a Service Delivery Coordinator, you will be responsible for.

• Ensuring all activities are carried out according to our core values , and non-negotiables and our cultural pillars
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Coordinating and monitoring all job activities as outlined in job cycle management across organizational boundaries
• Reviewing of the job planning, Equipment preparation and people readiness.
• Working with I&S Project Managers and / or other PL’s SDC on X-PL critical tasks within a job.
• Prompting escalation of issues that can impact service delivery
• Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
• Coordinating with field crews to manage any requirements / mobilizations during the job at the customer well site/location
• Developing team in line with competency and training programs for their respective positions as well as future career plans
• Assisting other Service Delivery Coordinators with Peer Reviews.
• Ensuring compliance with company policies, procedures, laws, regulations and ISO and API requirements.

To be successful in this role you will:

• Have a Bachelor's degree in Engineering or a relevant, related subject.
• Have more than 10 years of experience in oil field services
• Have 5+ years of experience in a customer-facing role, demonstrating a proven track record in managing customer relationships throughout the entire sales lifecycle, from initial engagement to contract execution, with responsibility for financial and operational performance
• Have previous technical experience in Coil Tubing field.
• Demonstrate prior business ownership (HSE - financial - Service Delivery)
• Demonstrate experience of leadership, mentoring and developing teams in global matrix environment
• Be a motivated self-starter, proactively taking the initiative to lead and solve problems
• Demonstrate good communication, interpersonal and leadership skills with the ability to influence others and lead teams
• Have experience in the Middle East.

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Advisor - Service Delivery Coordination

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.