Service Delivery Coordinator

Baker Hughes; Muscat; On-site; OMR 35,000 - 50,000; Full time

Benefits offered by this job

Work-life balance

Private medical care

Life insurance

Disability programs

Tailored financial programs

Additional benefits

Job summary

Baker Hughes is seeking a Service Delivery Coordinator to join the Pressure Pumping team. You will coordinate job activities, ensure contract understanding, and drive on-site execution with emphasis on safety, quality and timely delivery.

The role requires an engineering degree, 10+ years in oil field services, and 5+ years in a customer-facing role, with experience in the Coil Tubing field and in the Middle East. We offer a supportive, global environment with leadership opportunities.

Qualifications

• Bachelor's degree in Engineering or related field.
• 10+ years of experience in oil field services.
• 5+ years in a customer-facing role managing the sales lifecycle and financial/operational performance.
• Experience in Coil Tubing field.
• Demonstrated leadership in a global matrix environment.
• Experience in the Middle East.

Responsibilities

• Coordinate and monitor job activities across organizational boundaries.
• Ensure contracts/quotes are understood and executed with revenue integrity.
• Review job planning, equipment preparation and personnel readiness.
• Escalate issues impacting service delivery in a timely manner.
• Develop and mentor teams to build competency and future leaders.

Skills

Customer-facing

Leadership

Communication

Problem solving

Middle East experience

Oilfield services

Contract management

Coil Tubing

Education

Bachelor's degree in Engineering

Job description

Service Delivery Coordinator Do you enjoy being part of a successful team?

Join our Pressure Pumping team now!

Partner with the best

As a Service Delivery Coordinator, you will be responsible for.

• Ensuring all activities are carried out according to our core values , and non-negotiables and our cultural pillars
• Ensuring the assigned contracts/quotes are fully understood and capitalized upon
• Coordinating and monitoring all job activities as outlined in job cycle management across organizational boundaries
• Reviewing of the job planning, Equipment preparation and people readiness.
• Working with I&S Project Managers and / or other PL’s SDC on X-PL critical tasks within a job.
• Prompting escalation of issues that can impact service delivery
• Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
• Coordinating with field crews to manage any requirements / mobilizations during the job at the customer well site/location
• Developing team in line with competency and training programs for their respective positions as well as future career plans
• Assisting other Service Delivery Coordinators with Peer Reviews.
• Ensuring compliance with company policies, procedures, laws, regulations and ISO and API requirements.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree in Engineering or a relevant, related subject.
• Have more than 10 years of experience in oil field services
• Have 5+ years of experience in a customer-facing role, demonstrating a proven track record in managing customer relationships throughout the entire sales lifecycle, from initial engagement to contract execution, with responsibility for financial and operational performance
• Have previous technical experience in Coil Tubing field.
• Demonstrate prior business ownership (HSE - financial - Service Delivery)
• Demonstrate experience of leadership, mentoring and developing teams in global matrix environment
• Be a motivated self-starter, proactively taking the initiative to lead and solve problems
• Demonstrate good communication, interpersonal and leadership skills with the ability to influence others and lead teams
• Have experience in the Middle East.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Advisor - Service Delivery Coordination

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.