Senior Manager, Digital Channels & Customer Experience

Omantel; Muscat; On-site; OMR 30,000 - 60,000; Full time

Job summary

Omantel is seeking aSenior leader to head the Customer Experience Platform (CEP) and digital channels. You will own the strategy, roadmaps, and governance across web, portals, self-service and conversational channels, ensuring parity across languages and accessibility.

You will lead a high-performing team and partner with multiple functions to drive digital revenue and lifestyle engagement. The role requires extensive experience in digital channels, strong stakeholder management, and a track

Qualifications

• Bachelor in relevant discipline required.
• 8 years of relevant experience including at least 3 years in a managerial role.
• Professional certification in the field is preferable.

Responsibilities

• Lead the CEP strategy and roadmap across digital channels and self-service.
• Drive the digital channels roadmap aligned with commercial and growth priorities.
• Own and optimize end-to-end telecom digital journeys for B2C, B2B, and B2X.
• Build partnerships to extend the platform into daily engagement.
• Manage governance, backlog, releases, and performance tracking.

Skills

Leadership

Strategic planning

Stakeholder management

Data analytics

Education

Bachelor in relevant discipline

Professional certification in the field

Job description

Omantel is seeking aSenior leader to head the Customer Experience Platform (CEP) and digital channels. You will own the strategy, roadmaps, and governance across web, portals, self-service and conversational channels, ensuring parity across languages and accessibility.

You will lead a high-performing team and partner with multiple functions to drive digital revenue and lifestyle engagement. The role requires extensive experience in digital channels, strong stakeholder management, and a track