Senior Guest Experience Lead

UrbaCon Contracting & Trading Company; Oman; On-site; OMR 7,800 - 12,000; Full time

Job summary

UrbaCon Contracting & Trading Company seeks a Guest Services Executive to manage guest relations in hotel operations, ensuring a memorable guest experience across front desk interactions and concierge services.

The role requires strong communication, problem-solving, and organizational skills, with knowledge of SAP ERP. GCC experience is a plus; a Diploma is the stated education requirement.

Qualifications

• Diploma or equivalent required.
• Minimum 5 years of working experience; GCC experience is a plus.
• Knowledge of hotel front desk operations and guest services.
• ERP SAP functional knowledge required.

Responsibilities

• Build and maintain positive relationships with guests to enhance their overall experience.
• Facilitate smooth check-in and check-out processes for guests and ensure exceptional customer service addressing inquiries, concerns, and requests.
• Coordinate room assignments based on guest preferences and availability and manage reservations and modifications.
• Promote hotel services, amenities, and upsell additional offerings to guests.
• Address and resolve guest complaints or issues promptly and professionally.
• Provide concierge services with recommendations for local attractions, restaurants, and activities.
• Act as liaison between guests and hotel departments to ensure seamless service.
• Assist guests with billing inquiries, process payments, and handle financial transactions.
• Collect and analyze guest feedback to improve services.

Skills

Good interpersonal skills

Excellent written and verbal |

Education

Diploma

Tools

SAP (ERP)

Job description

UrbaCon Contracting & Trading Company seeks a Guest Services Executive to manage guest relations in hotel operations, ensuring a memorable guest experience across front desk interactions and concierge services.

The role requires strong communication, problem-solving, and organizational skills, with knowledge of SAP ERP. GCC experience is a plus; a Diploma is the stated education requirement.