Senior Business Development Officer

Tawteen; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

AIS Chemistry and Microbiology in Oman seeks a proactive Business Development professional to drive revenue growth for laboratory services in Chemistry and Microbiology. You will identify opportunities, build customer relationships, and coordinate with laboratory teams to expand testing capabilities.

Experience in third-party labs and a strong understanding of food-related testing parameters, ISO standards, and regulatory requirements are essential for success in this role.

Qualifications

• University degree in food technology or a related field; a master's in marketing is an added advantage.
• Minimum 5 years of experience in a similar role in a third-party testing laboratory.

Responsibilities

• Support the Business Development Manager in implementing business development plans for Chemistry and Microbiology laboratory services.
• Identify and develop new business opportunities across existing and potential customer segments.
• Promote AIS Chemistry and Microbiology laboratory services to customers and prospective clients.
• Maintain an active pipeline of opportunities and report progress to the BDM.
• Coordinate with lab leads and internal teams to ensure service delivery and commercial success.
• Prepare business cases and recommendations for new laboratory parameters and services.
• Monitor market trends and provide market intelligence to support planning.

Skills

Food science

Lab testing knowledge

Commercial lab parameters

Lab workflows

ISO/IEC 17025

Regulatory requirements

Education

BSc in Food Technology

Marketing master's

Job description

Role Objective

To drive business growth for AIS Chemistry and Microbiology laboratory services by developing customer relationships identifying new business opportunities and exploring commercially viable testing parameters and services in coordination with the laboratory teams

Duties and Responsibilities

Business Development and Revenue Growth

• Support the Business Development Manager in implementing business development plans for Chemistry and Microbiology laboratory services
• Identify pursue and develop new business opportunities across existing and potential customer segments
• Promote the full range of AIS Chemistry and Microbiology laboratory services to customers and prospective clients
• Identify opportunities to increase business from existing customers through additional testing requirements parameters and recurring testing programs
• Develop new customer relationships through customer visits meetings networking referrals and market engagement
• Follow up on business leads quotations proposals and customer inquiries through to commercial closure
• Contribute toward the achievement of assigned laboratory revenue sales customer acquisition and business growth targets
• Maintain an active pipeline of business opportunities and regularly report progress to the Business Development Manager

New Parameters and Service Development

• Identify potential new testing parameters and laboratory services based on market demand customer requirements regulatory developments and emerging industry needs
• Engage with existing and prospective customers to understand new or changing testing requirements
• Assess the commercial potential of proposed new parameters including expected demand potential customers business volume and market opportunity
• Coordinate with the Chemistry and Microbiology Lab Leads to evaluate the technical feasibility of proposed parameters and services
• Prepare or contribute to business cases and recommendations for introducing new laboratory parameters and services
• Support the commercial introduction and promotion of newly approved testing capabilities for timely resolution
• Coordinate customer complaints and service concerns with the relevant laboratory and operational teams

Customer Relationship and Customer Service

• Act as a key commercial contact for customers using AIS Chemistry and Microbiology laboratory services
• Build and maintain strong professional and long-term relationships with existing and prospective customers
• Understand customer businesses testing requirements service expectations and future needs
• Provide customers with accurate information regarding available laboratory services testing parameters sample requirements turnaround times and commercial terms in coordination with the relevant teams
• Proactively follow up with customers to ensure satisfaction and identify opportunities for additional business
• Respond promptly and professionally to customer inquiries and coordinate internally

Market Intelligence and Business Opportunity Analysis

• Monitor market trends regulatory developments customer requirements and developments within the laboratory-testing sector
• Gather information on competitor services testing capabilities pricing trends turnaround times and market positioning
• Identify gaps between AIS s existing laboratory services and market requirements
• Identify promising customer segments industries testing requirements and market opportunities for future development
• Recommend potential areas of business expansion to the Business Development Manager
• Provide market and customer intelligence to support laboratory development and business-planning decisions

Commercial Proposals and Opportunity Management

Internal Coordination

• Work closely with the Business Development Manager Chemistry Lab Lead Microbiology Lab Lead Business Operations Quality Finance and other relevant functions
• Coordinate customer requirements with laboratory and operational teams to support effective service delivery
• Communicate major customer requirements anticipated sample volumes new opportunities and business priorities to relevant internal stakeholders
• Participate in customer commercial laboratory and business-planning meetings as required
• Provide laboratory teams with customer and market feedback that may support service improvement and development of new capabilities
• Escalate significant customer commercial or business risks to the Business Development Manager

Business Performance and Reporting

• Maintain updated records of business-development activities customer visits opportunities quotations and conversions
• Prepare periodic reports on pipeline status customer activities new business opportunities proposed parameters and market developments
• Monitor assigned business-development and revenue targets

Education and Experience

University Degree in Food Technology or a similar fieldA master s in marketing will be an added advantageExperience: (Years and nature of experience)Minimum 5 years of experience in a similar role in a third-party testing laboratory.

Special Skills & Knowledge

• Good understanding of food science and food technology.
• Thorough working knowledge of Chemistry and Microbiology laboratory testing services and commonly required testing parameters.
• Understanding of the commercial application of laboratory parameters within the food and related sectors.
• General understanding of laboratory workflows, sample requirements, testing processes, and turnaround times.
• General awareness of ISO/IEC 17025 and laboratory accreditation requirements.
• Understanding of relevant food regulatory and customer testing requirements.