Business Development & Client Service Manager-Environment Division

als arabia; As Sudiyah; On-site; OMR 25,000 - 40,000; Full time

Job summary

als arabia, located in Al Buraymi Governorate, Oman, seeks a Business Development Manager to handle client queries, prepare project documents, and foster business growth. The role involves managing corporate accounts, preparing quotations, and ensuring timely responses to client needs.

The ideal candidate should have strong communication skills and a solid understanding of analytical services. Experience in client relationship management and sales analysis is essential, with a focus on achieving budgetary goals.

Qualifications

• Experience in business development and client management.
• Strong communication and interpersonal skills.
• Ability to analyze sales trends and prepare reports.

Responsibilities

• Be the main point of contact for client queries.
• Prepare project-specific documents and reports.
• Manage key corporate accounts and client relationships.

Job description

• Be the main point of contact for all existing client queries and ensure these are responded to and solved in a timely manner as listed on the balanced scorecard.
• Preparation of quotations, tenders and Expressions of Interest (EOI) for all existing clients;
• Preparation of monthly service reports for major clients and projects and record these in the monthly client services report as listed on the balanced scorecard;
• Analysis of sales trends for major clients and act on these trends;
• Actively marketing the services of the laboratory through phone, on-site and off-site client contact;
• Preparing for and attending relevant conferences, promoting ALS at trade exhibitions and liaising with clients.
• Assisting clients with appropriate method selection and offering technical guidance (in areas of expertise).
• Assisting in the preparation and distribution of promotional material (newsletters, Eid cards and function invitations, etc).
• Assessing and sourcing Laboratory Subcontractors as required.
• Following up client invoice queries.
• Supervise the client services team.
• Organizing client sample pickups.

Project Management Duties

• Preparation of project specific Quality Plans, Project Information Sheets and communication to key stakeholders.
• Representing ALS at project meetings.
• Prioritization and monitoring of managed projects and clients through the laboratory in conjunction with the Laboratory Manager.
• Day-to-day liaison with clients according to client/project requirements.

Responsibilities

• Achieve budgeted financial performance and sustained profitable growth.
• The development and implementation of strategic business initiatives.
• Manage key corporate accounts, including the attainment of retention & growth targets.
• Provide leadership and coordinate business development activities; including the day-to-day planning within the business development teams to maximize team results.
• Identify strategic business opportunities, new markets for entry and mobilize business development team activities to deliver.
• Maintain a strong knowledge base of the company's analytical capabilities and services in order position ALS Arabia in the market and align to client needs.
• Ensure that all reporting requirements, both internal and external, are fulfilled to track business development activities and demonstrate both team & individual performance.
• Actively foster constructive client relationships that are established on an understanding of what differentiates the services ALS Arabia offers and the trust that the company can deliver on them.
• Represent ALS Arabia effectively at trade shows, conferences, client events and other industry gatherings.
• Support business development teams to create an exceptional customer experience.
• Provide direction with respect pricing and give input on proposals to sales staff; then follow up on these quotations and proposals to track successes and failures.
• Assist with the production of promotional materials such as information brochures, price lists, trade show presentations and any other marketing collateral necessary to support business development activities.
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.
• Observe established safety regulations and comply with all ALS health and safety policies and procedures.
• Other duties as assigned.