Sales Operations Lead - SAP & Customer Success

Oman Investment Authority; Oman; On-site; OMR 89,000 - 134,000; Full time

Job summary

Oman Investment Authority is seeking a Sales Operations professional to oversee the creation and accuracy of sales orders and ensure timely processing in SAP. The role requires close collaboration with Quality, Finance, Shipping, and Logistics to align sales commitments with operational capabilities.

The ideal candidate will drive customer satisfaction through proactive order management, accurate documentation, and timely communication of shipment status.

Qualifications

• Experience processing sales orders in SAP and ensuring data accuracy.
• Strong customer service and relationship management skills.
• Ability to coordinate with Quality, Finance, Shipping, and Logistics.

Responsibilities

• Oversee creation and accuracy of sales orders in the system.
• Ensure updating of sales order information in SAP.
• Manage customer communications regarding shipments and order status.
• Ensure all orders are entered into SAP and track EX-mill and delivery dates as per customer requirements.
• Review documentation to collect required customer documents.
• Coordinate with Quality, Planning, Finance, Shipping, and Logistics for order fulfillment.
• Prepare regular sales performance reports and support forecasting.
• Monitor market trends and customer demand to support sales planning.

Skills

Sales Ops

Customer relations

Cross-functional coordination

Sales analytics

Customer service

Tools

SAP

Job description

Oman Investment Authority is seeking a Sales Operations professional to oversee the creation and accuracy of sales orders and ensure timely processing in SAP. The role requires close collaboration with Quality, Finance, Shipping, and Logistics to align sales commitments with operational capabilities.

The ideal candidate will drive customer satisfaction through proactive order management, accurate documentation, and timely communication of shipment status.