Sales Officer - Sohar

Ahlibank SAOG; Schamal al-Batina; On-site; OMR 9,000 - 13,000; Full time

Job summary

The Sales Officer role at ahlibank SAOG focuses on delivering a broad range of financial services with professionalism and prompt service to ensure customer satisfaction and long-term relationships.

Key duties include meeting monthly sales targets, acquiring new customers, collaborating with the branch team, and maintaining strong market awareness while adhering to all branch processes and compliance requirements.

Qualifications

• Bachelor's degree in a relevant field.
• Omani nationals only.
• 5 years of relevant banking experience.

Responsibilities

• Achieve individual monthly sales targets and support branch goals.
• Assist and coach new staff to follow branch processes.
• Identify new business opportunities through in-branch and external calls.
• Monitor local market and adjust sales approaches accordingly.
• Ensure compliance with policies and support audit readiness.
• Provide feedback to improve products, processes and cycle times.
• Minimize attrition and resolve complex customer issues with the team.
• Serve customers from diverse backgrounds with professional care.
• Attend weekly meetings and report on progress and strategies.

Education

Bachelor's Degree

Job description

Job Description

SUMMARY OF ROLE: The Sales Officer provides ahlibank customers with a broad range of financial services that exceed expectations by ensuring each interaction is handled with competence, efficiency, and professionalism. Services are delivered promptly and accurately, resolving any issues seamlessly to create a hassle-free experience. This approach enhances customer satisfaction, fosters long-term relationships, and reinforces ahlibank's commitment to exceptional service and care.

Key Responsibilities

Achieve Individual Sales and Branch Targets

• Consistently meet or exceed individual monthly sales targets (90%) and contribute to the branch's overall sales performance by supporting the team in achieving collective goals (10%).

Team Collaboration and Staff Support

• Actively contribute as a team player to achieve branch goals based on key performance indicators. Provide guidance and coaching to new staff, helping them assimilate quickly into the bank.

Customer Acquisition and Business Development

• Contact potential customers daily, both through in-branch and outside sales calls, identifying new business opportunities. Maintain detailed reports on closed deals and customer interactions.

Market Awareness and Competitive Analysis

• Continuously observe the competition and maintain up-to-date knowledge of the local market position to inform strategic decisions and adjust sales approaches accordingly.

Process Adherence and Audit Compliance

• Strictly adhere to branch processes and promptly report any deviations to the Senior Personal Banker, ensuring compliance with policies and contributing to a favorable branch audit rating.

Service Improvement and Feedback

• Provide constructive feedback on products, services, and processes to help reduce cycle times, lower costs, and enhance overall customer satisfaction.

Customer Retention and Complaint Resolution

• Work to minimize customer attrition and maximize the banks customer base by improving service levels and resolving complex customer complaints through coordination with other team members.

Diverse Customer Handling

• Provide high-quality service to customers from diverse demographics, handling inquiries and issues without bias regarding nationality, income, or race.

Sales Reporting and Goal Tracking

• Attend weekly sales meetings with the branch manager to discuss progress and strategies, report on target achievements, and participate in follow-up meetings to ensure consistent performance improvement.

Requirements

• Bachelors Degree
• Omani nationals only
• 5 years of relevant experience in banking industry.