Sales Engineer

Employment; Oman; On-site; OMR 13,000 - 27,000; Full time

Job summary

Baida'a Al Dahaira Trading Company in Oman seeks an experienced AMC Sales Executive to drive air conditioning service contracts. You will identify prospects, pursue leads through calls, site visits and referrals, and convert renewals while delivering excellent service and controlling costs.

The role emphasizes strategic client management, clear communication with decision-makers, and collaboration with the service team to meet SLA commitments.

Qualifications

• 8–10 years of experience in Sales, Client Management preferably in consumer electronics and air conditioning field.
• Diploma /Graduation in relevant field.
• Knowledge of English written and spoken.

Responsibilities

• Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).
• Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.
• Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
• Consistently meet or exceed assigned monthly and quarterly AMC sales targets.
• Develop and maintain strong professional relationships with key decision-makers and facility managers.
• Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance.
• Take complete ownership of AMC payment collections — from invoicing to closure.

Skills

Customer-focused

Communication skills

Problem-solving

Time management

Education

Diploma / Graduation in relevant field

Job description

Industry Fire Protection and HVAC Engineering

Overview of the role:

Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost

What you will do:-

Description of Accountability:

• Identify new and potential clients requiring AMC for air conditioning units (residential, commercial, and industrial).
• Proactively pursue new leads through cold calls, site visits, references, and digital inquiries.
• Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
• Consistently meet or exceed assigned monthly and quarterly AMC sales targets.

Strategic Client Management –

• Develop and maintain strong professional relationships with key decision-makers and facility managers.
• Clearly explain AMC benefits, terms, and scope of work to ensure customer buy-in and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance. and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance

Payment Collection & Accountability –

• Take complete ownership of AMC payment collections — from invoicing to closure.
• Follow up rigorously on overdue payments and ensure zero aging beyond the defined credit period.
• Work closely with accounts to resolve discrepancies and maintain accurate ledgers

Daily Reporting & CRM Updates –

• Submit structured daily reports covering
• Number of client meetings and calls made
• Leads generated and follow-up status
• AMC quotations shared and orders secured
• Collections made and outstanding issues
• Maintain up-to-date and accurate records Escalate any client or operational delays to management proactively.
• Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.
• Suggest improvements in AMC offerings based on feedback and industry trends

Skills

Required Skills to be successful:

• Customer-focused approach with quality orientation
• Effective communication and coordination skills
• Problem-solving and analytical ability
• Ability to manage multiple priorities and meet deadlines

What equips you for the role:

• 8-10 years of experience in Sales, Client Management preferably in consumer electronics and air conditioning field
• Diploma /Graduation in relevant field.
• Knowledge of English written and spoken.

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