Receptionist - Yanbu City

Opus; As Sudiyah; On-site; OMR 4,500 - 7,800; Full time

Job summary

Opus in Oman seeks a friendly front desk / member services associate to welcome members and guests, assist with services, and support daily operations at the club.

You will handle inquiries, guide tours, process sales in the absence of a sales representative, document feedback, and ensure SOPs and club policies are followed to maintain an excellent guest experience.

Qualifications

• Welcome and receive members and guests.
• Conduct orientation tours and provide assistance in familiarizing members with the facilities and services.
• Handle customer complaints and feedback.
• Complete sales transactions in the absence of a sales representative.
• Responsible for Legam retail sales transactions (front desk) within the club.
• Promote new services and provide a thorough explanation of them.

Responsibilities

• Welcome and receive members and guests.
• Conduct orientation tours and help members get familiar with facilities and services.
• Handle customer complaints and feedback.
• Complete sales transactions when a sales rep is absent.
• Promote new services and explain them to members.
• Assist with opening and closing procedures per SOPs.

Skills

Customer service

Guest reception

Sales support

Complaint handling

Orientation tours

Cashiering

Job description

Serves as the first point of contact for members and visitors, enhancing the customer experience, and manages complaints and sales support when needed.

• Welcome and receive members and guests.


• Conduct orientation tours and provide assistance in familiarizing members with the facilities and services.


• Handle customer complaints and feedback.


• Complete sales transactions in the absence of a sales representative.


• Responsible for \"Legam\" retail sales transactions (front desk) within the club.


• Promote new services and provide a thorough explanation of them.


• Provide guidance and support during new member orientation sessions.


• Carry out the club opening and closing procedures according to the specified standards.


• Apply standard operating procedures (SOPs) and service standards.


• Ensure compliance with club regulations and policies.


• Support sales tours.


• Document interactions and customer feedback.


• Escalate and resolve issues when necessary.


• Perform any other job-related tasks assigned by the direct supervisor.