Receptionist staff member

Opus; As Sudiyah; On-site; OMR 3,600 - 6,000; Full time

Job summary

Opus is seeking a receptionist in Oman to greet visitors, answer calls, and coordinate appointments. You will manage visitor records, provide service information, and ensure a smooth, confidential front-desk operation in a professional environment.

The role requires good communication, organizational skills, and proficiency with appointment systems in a team setting.

Qualifications

• Experience in reception or customer service is preferred.
• Good tact, manners and communication skills are required.
• Proficiency with computers and appointment systems is expected.
• Organizational ability, accuracy and prioritization are essential.

Responsibilities

• Greet visitors and direct them to the appropriate department.
• Answer phone calls and route to relevant departments or staff.
• Book, confirm and reschedule appointments following procedures.
• Record visitor and client information in the system.
• Provide accurate information about services and respond to inquiries.
• Monitor the reception area and maintain its order.
• Coordinate with departments to ensure smooth client reception.
• Handle initial comments or complaints and forward to supervisor.
• Maintain confidentiality of client data and company policies.

Skills

Reception experience

Customer service

Communication

Computer literacy

Appointment systems

Education

High school diploma

Tools

CRM/Appointment software

Job description

Job Description: Receptionist

Job Purpose: Welcome visitors and clients, provide the necessary assistance and information, and organize appointments in a way that reflects a professional image of the organization.

Duties and Responsibilities:

• Greet visitors, welcome them, and direct them to the appropriate department.
• Answer phone calls and route them to the relevant departments or employees.
• Book appointments, confirm them, and reschedule them according to the approved procedures.
• Record visitors’ and clients’ information and update it in the system.
• Respond to inquiries and provide accurate information about services.
• Monitor the reception area and maintain its order.
• Coordinate with departments to ensure smooth client reception.
• Handle initial comments or complaints and forward them to the appropriate supervisor.
• Maintain the confidentiality of clients’ data and comply with the organization’s policies.

Qualifications and Skills:

• A suitable qualification, preferably with experience in reception or customer service.
• Tact, good manners, and communication skills.
• Proficiency in using computers and appointment systems.
• Organization, accuracy, and the ability to prioritize.
• Professional appearance and the ability to work within a team.