Pre-Opening Luxury Resort Training Lead

Clinique La Prairie; As Sudiyah; On-site; OMR 33,000 - 46,000; Full time

Job summary

Clinique La Prairie invites a seasoned Training Manager to lead the Learning & Development function for the pre-opening and ongoing operations of Clinique La Prairie AMAALA. You will translate brand standards, wellness philosophy, and service culture into practical learning programs, enabling colleagues to deliver an exceptional ultra-luxury guest experience from day one.

The role requires strong luxury hospitality and pre-opening training experience, collaboration with senior leaders, and the

Qualifications

• Minimum 5-7 years of experience in Learning & Development, Training, Human Resources, or hospitality development.
• Minimum 2-3 years in a Training Manager, Learning & Development Manager, or equivalent leadership role.
• Luxury or ultra-luxury hospitality experience is required; wellness, spa, or health resort exposure is advantageous.
• Previous hotel or resort pre-opening experience is strongly preferred.
• Proven experience designing and facilitating induction, service excellence, leadership, and operational training programs.
• Excellent facilitation, presentation, coaching, communication, and stakeholder management skills.
• Strong knowledge of adult learning principles, training needs analysis, instructional design, and training evaluation methods.
• Strong project management, organization, reporting, and analytical capability in a fast-paced pre-opening environment.
• Excellent command of English is required; Arabic language capability is an advantage.

Responsibilities

• Develop and implement the resort’s Learning & Development strategy in line with business priorities, CLP culture, and ultra-luxury service standards.
• Conduct training needs analysis and translate identified needs into structured annual and departmental learning plans.
• Establish clear learning pathways that support colleague capability, performance, career development, and succession planning.
• Manage the annual and monthly training calendar and coordinate learning activities across all resort departments.
• Partner with Heads of Departments to develop practical departmental training plans, skills checklists, and refresher programs.
• Monitor training quality and effectiveness through assessments, observations, feedback, and operational performance indicators.
• Lead service excellence training focused on personalization, anticipation of guest needs, discretion, emotional intelligence, and attention to detail.
• Translate brand standards and guest experience expectations into practical colleague behaviors and service routines.
• Support quality assurance initiatives by developing targeted coaching and refresher training based on audits, feedback, operational observations.
• Embed CLP’s wellness and longevity philosophy within colleague learning and the overall service culture.
• Coordinate with medical, wellness, spa, nutrition, movement, and hospitality teams to support a seamless and consistent guest journey.
• Ensure non-clinical colleagues understand the purpose of the wellness journey and how their roles contribute to the overall guest experience.
• Reinforce confidentiality, privacy, professional boundaries, and discretion expected in an ultra-luxury wellness environment.
• Work with subject matter experts to coordinate specialized learning where technical or clinical expertise is required.
• Prepare and manage the Learning & Development budget, ensuring effective use of training resources without compromising quality.
• Manage training vendors, external facilitators, learning materials, and related agreements in coordination with HR and Finance.
• Evaluate the effectiveness and value of key learning initiatives and recommend improvements based on business needs.
• Reinforce CLP values, culture, expected behaviors, and service philosophy through induction, workshops, communications, and learning activities.
• Support colleague engagement, recognition, wellbeing, and culture-building initiatives in partnership with HR.
• Promote an inclusive, respectful, multicultural, and high-performance learning environment across the resort.
• Support Saudization objectives through structured development, retention, career progression, and capability-building initiatives for Saudi colleagues.
• Identify Saudi high-potential colleagues and support internal mobility and succession pathways.
• Coordinate relevant development partnerships and programs that strengthen the pipeline of Saudi hospitality and wellness talent.
• Design and facilitate development programs for supervisors, managers, and Heads of Departments.
• Coach leaders on feedback, performance management, colleague engagement, effective delegation, and people development.
• Support talent reviews and succession planning by identifying development priorities and appropriate learning interventions.
• Maintain accurate training records and ensure compliance with company standards, local requirements, and mandatory training obligations.
• Track key learning KPIs including induction completion, mandatory training, departmental readiness, participation, and assessment results.
• Prepare regular Learning & Development dashboards and reports, highlighting progress, risks, gaps, and corrective actions.

Skills

Facilitation

Presentation

Coaching

Stakeholder management

Adult learning principles

Project management

English proficiency

Education

Bachelor’s degree in Hospitality Management or related field

L&D/HR certifications (CIPD/SHRM)

Tools

LMS

Job description

Clinique La Prairie invites a seasoned Training Manager to lead the Learning & Development function for the pre-opening and ongoing operations of Clinique La Prairie AMAALA. You will translate brand standards, wellness philosophy, and service culture into practical learning programs, enabling colleagues to deliver an exceptional ultra-luxury guest experience from day one.

The role requires strong luxury hospitality and pre-opening training experience, collaboration with senior leaders, and the