L&D Assistant Manager & Guest Excellence Manager

Dusit Thani Laguna Singapore; Oman; On-site; OMR 6,400 - 9,000; Full time

Job summary

Dusit Thani Laguna Singapore is seeking an L&D Assistant Manager & Guest Excellence Manager to lead all hotel training initiatives and develop staff through accredited programs. The role collaborates with Corporate Training to implement corporate courses, designs courses per policy, and prepares training reports.

You will oversee CX and sustainability elements while ensuring operational brand compliance and maintaining strong stakeholder relationships for guest excellence.

Qualifications

• Experience in corporate training or hotel L&D
• Strong stakeholder management and communication
• Budget control and reporting proficiency

Responsibilities

• Responsible for all training related issues and developing employees through training courses
• Coordinate with Corporate Training personnel and deliver corporate courses
• Prepare relevant training reports and monitor training budget under policy direction

Job description

# L&D Assistant Manager & Guest Excellence ManagerDecember 17, 2025Full TimeApply Now### Job DescriptionResponsible for all training related issues. To develop our employees through all training courses available. Coordinates with Corporate Training personnel and ensure to deliver all corporate courses. Control training budget and makes sure that our hotel receives the full benefits of all training expenditures. Design and conduct courses as per the direction of the policy. Prepare relevant reports.1. Quality and Reputation Management\\ 2. Customer Experience (CX) Management 3. Sustainability management 4. Operational Brand Compliance • Operate as a key point of contact for the hotel on RPS, CX, Sustainability – Tree of Life: o Establish and maintain strong relationships with key stakeholders both internal and external on sustainability. o Source local and international content and connect/collaborate with stakeholders to enhance guest experiences. • Any other duties as assigned by the General Manager