Hotel Guest Experience & Learning Lead

Dusit Thani Laguna Singapore; Oman; On-site; OMR 6,400 - 9,000; Full time

Job summary

Dusit Thani Laguna Singapore is seeking an L&D Assistant Manager & Guest Excellence Manager to lead all hotel training initiatives and develop staff through accredited programs. The role collaborates with Corporate Training to implement corporate courses, designs courses per policy, and prepares training reports.

You will oversee CX and sustainability elements while ensuring operational brand compliance and maintaining strong stakeholder relationships for guest excellence.

Qualifications

• Experience in corporate training or hotel L&D
• Strong stakeholder management and communication
• Budget control and reporting proficiency

Responsibilities

• Responsible for all training related issues and developing employees through training courses
• Coordinate with Corporate Training personnel and deliver corporate courses
• Prepare relevant training reports and monitor training budget under policy direction

Job description

Dusit Thani Laguna Singapore is seeking an L&D Assistant Manager & Guest Excellence Manager to lead all hotel training initiatives and develop staff through accredited programs. The role collaborates with Corporate Training to implement corporate courses, designs courses per policy, and prepares training reports.

You will oversee CX and sustainability elements while ensuring operational brand compliance and maintaining strong stakeholder relationships for guest excellence.