Network Officer

MedNet Global Healthcare Solutions LLC; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

Munich Re Oman MedNet Group is seeking an Officer - Network to establish and maintain relations between healthcare providers, ensure adherence to policy procedures, and troubleshoot issues arising from providers.

The role covers provider relationship management, performance monitoring, training, client management, reporting, surveys, projects, and onsite visits to address operational issues and drive improvements.

Qualifications

• Diploma in Hospital Administration or Pharmaceutical Sciences required.
• 1 year experience in provider relations functionality at GCC preferred.
• Good knowledge of medical terminology, ICD & CPT codes.
• Computer literacy in MS Office suite (Excel/PowerPoint).
• Strong interpersonal and negotiation skills; excellent written and verbal communication.

Responsibilities

• Maintain provider relationships and coordinate meetings to resolve network issues between providers and internal teams.
• Monitor complaints and performance, conduct root cause analyses to drive improvements.
• Provide provider training and orientation programs.
• Manage client-specific tasks and daily operations.
• Prepare management updates and communicate with stakeholders.
• Design and implement network surveys to gather market insights.
• Execute network-related projects and assignments from the Head of Department.
• Identify opportunities for continuous process improvement in provider management and network operations.
• Conduct onsite visits to deliver training and address operational issues.

Skills

Provider relations

Interpersonal skills

Negotiation

Communication skills

Analytical skills

Planning & organization

Education

Diploma in Hospital Administration / Pharmaceutical Sciences

Tools

MS Office

Excel

PowerPoint

Job description

Officer - Network

As a member of Munich Re the Oman MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently looking for a “Officer -Network” the job holder is accountable to establish and maintain relations between healthcare providers, ensure adherence to policy procedures and troubleshoot issues and complaints arising from healthcare providers.

Your Job:

• Provider Relationship Management:

  Conduct regular provider meetings, build strong business networks, and act as a mediator to resolve network-related issues between providers and internal departments.

• Performance Monitoring:

  Maintain complaints dashboards, monitor resolution turnaround times, and conduct root cause analysis to drive process improvements.

• Provider Training:

  Conduct effective provider training and orientation programs.

• Client Management:

  Manage client-specific tasks, projects, and daily operational requirements.

• Business Reporting:

  Provide management updates and ensure effective stakeholder communication.

• Network Surveys:

  Design and implement network surveys to gather market insights.

• Projects & Assignments:

  Execute network-related projects and assignments directed by the Head of Department.

• Continuous Process Improvement:

  Identify improvement opportunities across provider management and network operations to enhance overall business performance.

• Onsite visits:

  Deliver provider training and address targeted operational issues.

Your profile

Minimum Qualifications:

• Diploma in Hospital Administration / Pharmaceutical Sciences.

Minimum Experience:

• 1 year experience in provider relations functionality at GCC
• Computer literacy (MS Office, Excel, PowerPoint)
• Knowledge related to medical terminology / ICD & CPT Codes
• Industry knowledge related to local healthcare services system
• Good interpersonal and negotiation skills
• Excellent written and verbal communication skills
• Strong planning and organizational skills
• Analytical and problem-solving skills

*Munich Re not only stands for fairness with regard to its clients; it is an equal opportunity employer.