Customer Service

MedNet Global Healthcare Solutions LLC; Muscat; On-site; OMR 13,000 - 20,000; Full time

Job summary

Munich Re MedNet Oman invites applications for an Officer - Customer Service. You will interact with members, providers, brokers and insurers, addressing queries, collecting feedback and identifying service gaps to improve care experience.

The role requires a medical/paramedical degree, 2 years in a hospital/medical insurance customer service environment, and fluency in English and Arabic. Shift flexibility and a customer-focused mindset are essential.

Qualifications

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.
• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.
• Good spoken and written communication skills (English & Arabic).
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented.
• Ability to handle objections raised by customers.

Responsibilities

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedback from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Skills

Customer service

English communication

Arabic communication

Medical terminology

Education

Bachelor’s (Medical) degree or bachelor’s degree in Paramedic

Job description

Job Description - Customer Service (2600000G)

Job Description

Customer Service - ( 2600000G )

Description

As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.


• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)


• Collecting feedback from the client through varied channels (in-person, telephonic, email, website, surveys among others).


• Strengthening the business relationship with Insurance companies and intermediaries.


• Educating, strengthening and enhancing individual member relationships and experiences.


• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.


• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.


• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Qualifications

Your profile:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.


• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.


• Good spoken and written communication skills (English & Arabic).


• Knowledge related to medical terminology.


• Health Insurance industry / market knowledge would be an added advantage.


• Flexibility to work on shift basis.


• Quality focus and customer oriented.


• Ability to handle objections raised by customers.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

Primary Location

OM-OM-Muscat

Work Locations

MN Oman Head Office Hatat Complex-A, 2nd Floor, # 213, PC-131, Al Hamriya Muscat 518

Job

Customer/ Client Management

Schedule

Regular

Shift

Standard

Job Type

Full-time

Day Job

Job Posting

Sep 29, 2026, 1:08:22 PM

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