Health Insurance Client Relations Specialist

MedNet Global Healthcare Solutions LLC; Muscat; On-site; OMR 13,000 - 20,000; Full time

Job summary

Munich Re MedNet Oman invites applications for an Officer - Customer Service. You will interact with members, providers, brokers and insurers, addressing queries, collecting feedback and identifying service gaps to improve care experience.

The role requires a medical/paramedical degree, 2 years in a hospital/medical insurance customer service environment, and fluency in English and Arabic. Shift flexibility and a customer-focused mindset are essential.

Qualifications

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.
• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.
• Good spoken and written communication skills (English & Arabic).
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented.
• Ability to handle objections raised by customers.

Responsibilities

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedback from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Skills

Customer service

English communication

Arabic communication

Medical terminology

Education

Bachelor’s (Medical) degree or bachelor’s degree in Paramedic

Job description

Munich Re MedNet Oman invites applications for an Officer - Customer Service. You will interact with members, providers, brokers and insurers, addressing queries, collecting feedback and identifying service gaps to improve care experience.

The role requires a medical/paramedical degree, 2 years in a hospital/medical insurance customer service environment, and fluency in English and Arabic. Shift flexibility and a customer-focused mindset are essential.