Mobile & PC Repair Technician — On‑Site Support

Skatch; As Sudiyah; On-site; OMR 5,100 - 8,600; Full time

Job summary

eXtra in Al-Kharj is seeking a Mobile Technician to join our service team. This full-time role involves providing technical support and repair services for mobile devices and PCs, ensuring customer satisfaction through efficient service delivery and continuous skill development.

You will troubleshoot software and hardware, install and upgrade operating systems, and coordinate with colleagues to keep repairs on track, while continually updating skills to deliver excellent service.

Responsibilities

• Monitor IT/Telecom Services KPIs and help meet targets.
• Address customer technical inquiries related to repairs and troubleshooting.
• Perform software repairs for mobile devices and PCs.
• Install, configure, upgrade, and troubleshoot OS and software for mobile devices and PCs, including peripherals.
• Follow up on repair status and inform customers of progress.
• Handle customer complaints and resolve them effectively.
• Assist in developing systems to enhance service quality.
• Continuously update technical skills to maintain high service levels.

Job description

eXtra in Al-Kharj is seeking a Mobile Technician to join our service team. This full-time role involves providing technical support and repair services for mobile devices and PCs, ensuring customer satisfaction through efficient service delivery and continuous skill development.

You will troubleshoot software and hardware, install and upgrade operating systems, and coordinate with colleagues to keep repairs on track, while continually updating skills to deliver excellent service.