Manager - Showroom

Al Ghurair Giga; As Sudiyah; On-site; OMR 1,200 - 1,800; Full time

Job summary

Al Ghurair Giga in Oman is looking for a Sales Showroom Manager to drive sales performance, lead a showroom team, and ensure top-notch customer experiences. You will oversee sales volume, conduct team training, manage vehicle display, and analyze sales data.

The position requires strong leadership skills and the ability to monitor KPIs effectively. Join us to make a significant impact in the automotive market!

Responsibilities

• Achieve monthly sales volume, revenue, and gross profit targets.
• Supervise and coach the showroom team, conducting performance reviews.
• Ensure premium customer experiences and manage escalations.
• Coordinate vehicle display and manage showroom readiness.
• Monitor CRM processes and collaborate on vehicle deliveries.
• Analyze sales data and track showroom KPIs.

Job description

Job Description

• Drive showroom sales performance – Achieve monthly sales volume, revenue, and gross profit targets for both Mhero and Voyah by monitoring walk-in conversion rates, test drives, and customer follow-ups.
• Lead and coach the showroom team – Supervise Brand Hosts, Sales Executives, and Cashiers (approx. 6–8 direct reports); conduct daily huddles, performance reviews, and ongoing product training on EV features and brand positioning.
• Manage customer experience standards – Ensure every visitor receives a premium, personalized welcome and sales process, resolving escalations and maintaining mystery shop scores above target.
• Oversee vehicle display and showroom readiness – Coordinate vehicle rotation, cleanliness, digital signage, marketing collateral, and hospitality areas to reflect Mhero’s rugged identity and Voyah’s luxury image.
• Optimize operational processes – Monitor lead management in CRM, ensure accurate order booking and payment processing, and collaborate with after-sales for seamless vehicle deliveries.
• Analyze sales data and market feedback – Track showroom KPIs (traffic, conversion, test drive‑to‑sale ratio), report competitor activities, and recommend promotional events or inventory adjustments to the Branch Sales Manager.