Manager Operations - Local Shops

Delivery Hero SE; Muscat; On-site; OMR 28,000 - 45,000; Full time

Job summary

Talabat, part of Delivery Hero Group, is hiring an Operations Manager in Muscat, Oman. You will lead Local Shops operations, managing vendors and internal teams, and drive efficiency to fuel sales and growth in a multinational setting.

You will oversee commercial and operational KPIs, collaborate with Sales and Regional Ops, and shape strategy with leadership to achieve targets while mentoring a growing team.

Qualifications

• 3+ years of relevant operational experience in Grocery operations or Food/Tech industry.
• High proficiency in data analysis is a must-have.
• Experience with cost control, warehouse operations, inventory management, and root cause analysis.
• High-level stakeholder management experience with the ability to influence across functions.
• Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing.
• Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively.
• Commitment to leading by example and developing your team through in-depth training and mentorship.

Responsibilities

• Manage and improve Local Shops operations through vendor management and optimizing processes & best practices, developing a strong local operations team.
• Accountable for Local Shops operational performance including both commercial & operational KPI's.
• Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation.
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis.
• Drive the team to deliver consistent results & improvements across all Local Shops verticals.
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan.
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.
• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working.
• Lead by example and provides in depth training to team
• Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
• Share best practices, successful initiatives with our markets to support

Skills

Data analysis

Stakeholder management

Team leadership

Process improvement

Cost control

Compliance auditing

Job description

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for an Operations Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

• Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams
• Accountable for Local Shops operational performance including both commercial & operational KPI's
• Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis
• Drive the team to deliver consistent results & improvements across all Local Shops verticals
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
• Lead by example and provides in depth training to team
• Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
• Share best practices, successful initiatives with our markets to support

Qualifications

• 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry
• High proficiency in data analysis is a must-have
• Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis
• High-level stakeholder management experience with the ability to influence across functions
• Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing
• Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively
• Commitment to leading by example and developing your team through in-depth training and mentorship