LiveOps Executive - Sur

سنونو; Maskat; On-site; OMR 20,000 - 33,000; Full time

Benefits offered by this job

Global collaboration

Learning budgets

Autonomy

Flexible time off

Agile culture

Job summary

Snoonu is seeking a LiveOps Executive to be the operational heartbeat across Oman. You will monitor live delivery operations, coordinate with 3PL partners, and resolve issues impacting customer experience. You’ll track KPIs, support merchants, and troubleshoot devices to keep the network thriving.

Your role requires strong organization, clear communication, and a data-driven mindset, with fluency in English and Arabic to operate across Oman.

Qualifications

• 0–2 years of experience in operations, logistics, last-mile delivery, or a fast-paced coordination role.
• Strong organisational skills and ability to juggle multiple moving parts.
• Clear, confident communicator with field teams, partners, and internal stakeholders.
• Comfortable reading dashboards, maintaining trackers, and flagging anomalies.
• Proactive problem-solver who owns issues and escalates when needed.
• Fluent in English and Arabic given the operational context across Oman.

Responsibilities

• Monitor live delivery operations across Omani cities, tracking order flows, rider availability, and zone coverage in real time.
• Coordinate daily with 3PL partners to ensure rider deployment aligns with demand forecasts.
• Identify and accelerate operational issues—from merchant downtime to delivery delays—and drive swift resolution.
• Support new city and zone launches by running pre-launch readiness checks and Go/No-Go assessments.
• Track and report on key operational KPIs (CPO, on-time rate, rider utilisation) daily and weekly.
• Provide back-end merchant support from an operational standpoint—resolving order flow issues and account access problems.
• Troubleshoot and follow up on merchant device issues, coordinating with the tech team to minimise downtime.

Skills

Organisational skills

Clear, confident communicator

Data-driven

Fluent in English and Arabic

Proactive problem-solver

Tools

Dispatch tools

Fleet management systems

Google Maps / KML

Job description

Welcome to Your Next Adventure

Every great delivery experience starts behind the scenes. As a LiveOps Executive at Snoonu, you’ll be the operational heartbeat keeping our delivery network alive across Oman. You’ll work at the intersection of riders, merchants, and technology, making real-time decisions that directly shape what customers feel on the other end.

What You’ll Get Your Hands On

• Monitor live delivery operations across Omani cities, tracking order flows, rider availability, and zone coverage in real time.
• Coordinate daily with 3PL (third-party logistics) partners to ensure rider deployment aligns with demand forecasts.
• Identify and accelerate operational issues — from merchant downtime to delivery delays — and drive swift resolution.
• Support new city and zone launches by running pre-launch readiness checks and Go/No-Go assessments.
• Track and report on key operational KPIs (CPO, on-time rate, rider utilisation) on a daily and weekly basis.
• Provide back-end merchant support from an operational standpoint — resolving order flow issues, account access problems, and menu or availability discrepancies that affect live service.
• Troubleshoot and follow up on merchant device issues (tablets, printers, connectivity), coordinating with the tech team to minimise downtime and keep merchants live.

The Magic You Bring

• 0–2 years of experience in operations, logistics, last-mile delivery, or a fast-paced coordination role.
• Strong organisational skills — you can juggle multiple moving parts without losing sight of priorities.
• Clear, confident communicator, comfortable working with field teams, partners, and internal stakeholders alike.
• Comfortable working with data: able to read dashboards, maintain trackers, and flag anomalies quickly.
• Problem-solver proactive mindset: you don't wait for someone else to fix an issue; you own it and elevate when needed.
• Fluent in English and Arabic given the operational context across Oman.

Bonus Points If You Have

• Prior experience in food delivery, ride-hailing, or a super app environment.
• Familiarity with dispatch tools, fleet management systems, or Google Maps / KML zone mapping.
• Basic knowledge of Omanisation regulations and 3PL compliance frameworks.
• Any additional language is win! (Urdu, Hindi, French, SQL)

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

• Be Customer Obsessed: “Focus on the customer and all else will follow.”
• Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
• It's All About People: “Be a team player; together we are stronger.”
• Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.