Customer Service Executive

Snoonu

Maskat

On-site

OMR 6,700 - 11,000

Full time

31 hours ago

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Benefits offered by this job

Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Great Place to Work® Certified

Certified for Excellence

Beyond the Code: Giving Back Matters

Diversity Isn’t Just a Buzzword

Job summary

Snoonu, Qatar’s homegrown Super App, invites you to join its Customer Service team in a fast-paced, multi-channel environment. You’ll ensure a smooth, reliable experience for our users during peak meal times.

The role emphasizes quick resolution of escalations across chat, social, and email, with cross-functional coordination to improve customer satisfaction. If you thrive under pressure and enjoy helping people, this is your chance to grow with a disruptive, globally minded startup.

Qualifications

1–3 years of experience in customer service (food delivery, e-commerce, or call center preferred).
Fluent in Arabic (Khaleeji Accent) & English.
Strong communication skills—clear, calm, and customer-focused.
Ability to handle pressure, multitask, and manage difficult conversations.
Basic knowledge of CRM tools and computer systems.
Flexibility to work in a 24/7 rotational shift environment.

Responsibilities

Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints.
Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing.
Reduce dependence on a purely manual / remote setup for critical customer-facing control.
Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes.
Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time.
Support Pakistan Live CS team in Peak days

Skills

Arabic

English

Communication

Pressure handling

CRM tools

24/7 shifts

Tools

CRM software

Job description

Welcome to Your Next Adventure! Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you’ll be at the heart of our CX operations—ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.

What You’ll Get Your Hands On

Restore customer trust by ensuring faster and more consistent handling of escalations across chat, social, email, and high-priority complaints.
Improve peak-readiness by having a locally based team that can observe demand spikes and coordinate immediate action across support, ops, product, and marketing.
Reduce dependence on a purely manual / remote setup for critical customer-facing control.
Create stronger visibility into customer pain points and feed those insights into automation, product improvements, and operational fixes.
Build a more scalable model where local oversight handles critical control and escalation, while automation and external capacity absorb more transactional workload over time.
Support Pakistan Live CS team in Peak days

The Magic You Bring

1–3 years of experience in customer service (food delivery, e-commerce, or call center preferred)
Fluent in Arabic (Khaleeji Accent) & English
Strong communication skills—clear, calm, and customer-focused
Ability to handle pressure, multitask, and manage difficult conversations
Basic knowledge of CRM tools and computer systems
Flexibility to work in a 24/7 rotational shift environment

Bonus Points If You Have

Experience in a high-growth startup or food delivery platform
Strong problem-solving mindset with a proactive approach
Familiarity with customer satisfaction metrics (CSAT, TAT, QA)

Success Factors

Customer Satisfaction (CSAT)
First Contact Response (FCR)
Resolution Time (TTR)
Quality Assurance (QA) scores

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It\'s All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu