Account Manager - Restaurants

سنونو; Maskat; Hybrid; OMR 12,000 - 18,000; Full time

Benefits offered by this job

Global vibes

Learning budget

Autonomy and ownership

Flexible time off

Agile mindset

Job summary

Snoonu is seeking an Account Manager to grow a portfolio of strategic partners in the food delivery space. You will manage relationships, coordinate with internal teams, and drive initiatives to maximize partner success.

Fluency in English and Arabic is required, with 3–5 years in eCommerce/FMCG. This role offers growth within a fast-paced, globally minded environment and opportunities to influence product and marketing strategies.

Qualifications

• 3–5 years of experience in eCommerce or FMCG.
• Commercial, client-facing, or account management background.
• Strong analytical skills and data interpretation.
• Ability to thrive in a fast-paced environment.
• Proven experience in B2B negotiations and relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Experience with Salesforce or similar CRM is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or related field; Master’s preferred.
• Proficiency in English and Arabic (written and spoken) is required.

Responsibilities

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, ensuring alignment with business goals and platform capabilities.
• Liaise with internal teams and external stakeholders across multiple locations to drive growth.
• Lead the implementation of new projects and initiatives within your portfolio.
• Handle partner escalations effectively and ensure high levels of customer satisfaction.
• Provide onboarding, training, and ongoing support for new partners.
• Develop and execute marketing and promotional plans in collaboration with partners.
• Monitor account performance using dashboards and data reports, identifying trends and opportunities.
• Support day-to-day troubleshooting and problem-solving.

Skills

eCommerce

FMCG

Account management

Stakeholder management

Data analysis

B2B negotiations

Communication

Salesforce

Education

Bachelor's in Business

Master's degree is a plus

Tools

Salesforce

Job description

Welcome to Your Next Adventure!

As an Account Manager, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth on-boarding for new partners.

What You’ll Get Your Hands On

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities.
• Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
• Lead the implementation of new projects and initiatives within your portfolio.
• Handle partner escalations effectively and ensure high levels of customer satisfaction.
• Provide on-boarding, training, and ongoing support for new partners joining the platform.
• Develop and execute marketing and promotional plans in collaboration with partners.
• Monitor account performance using dashboards and data reports, identifying trends and opportunities.
• Support with day-to-day troubleshooting and problem-solving.

The Magic You Bring

• 3–5 years of experience in eCommerce, FMCG Sector.
• A track record in commercial, client-facing, or account management roles.
• Strong analytical skills and the ability to interpret data to inform decisions.
• Comfortable working in a fast-paced, dynamic environment.
• Strong problem-solving and crisis management abilities.
• Proven experience in B2B negotiations and relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus.
• Proficiency in English and Arabic (written and spoken) is required.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It's All About People: “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

Global Vibes – Collaborate with a worldwide crew.

Brain Boosters – Learning budgets, access to courses, and tools for your growth.

Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.

Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Stay in the loop—connect with us on LinkedIn!