Operations Performance Analyst

Snoonu; Muscat; On-site; OMR 7,500 - 12,000; Full time

Job summary

Snoonu is seeking a detail-oriented Operations Analyst to optimize delivery operations. You will analyze data, identify trends, and drive data-driven decisions to improve efficiency on ground. Join a fast-growing homegrown super app in the region.

You will create dashboards, collaborate with Core Verticals teams, and help implement strategies to boost operational performance. This role offers exposure to cross-functional projects, hands-on impact on daily operations, and opportunities to grow

Qualifications

• Bachelor's degree in Business, Economics, or a related field.
• 3+ years of experience in operations and data analysis.
• Strong problem-solving and communication skills.
• Proficiency in Excel, BI tools, and PowerPoint.

Responsibilities

• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
• Identify optimization opportunities and execute from start to finish.
• Support the development and implementation of strategies to enhance operational performance.
• Collaborate with Core Verticals teams to gather requirements, provide data-driven insights, and lead projects on operational performance improvement.
• Create and maintain dashboards and reports to track KPIs and performance metrics.

Skills

Data analysis

Analytical mindset

Communication

Collaboration

Education

Bachelor's degree

Tools

Excel

BI tools

PowerPoint

Job description

Welcome to Your Next Adventure!

Join our team as a detail-oriented Operations Analyst to help optimize our delivery operations. You will use your strong analytical skills, passion for improving processes, and comfort with both numbers and on-ground experience to drive data-driven decision-making and enhance overall operational performance.

What You’ll Get Your Hands On

• Analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
• Identify optimization opportunities and execute from start to finish.
• Support the development and implementation of strategies to enhance operational performance.
• Collaborate with Core Verticals teams to gather requirements, provide data-driven insights, and lead projects on operational performance improvement.
• Create and maintain dashboards and reports to track KPIs and performance metrics.

The Magic You Bring

• Bachelor’s degree in Business, Economics, or a related field.
• 3+ years of experience in operations and data analysis.
• Soft Skills: Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills.
• Technical Skills: Proficiency in data analysis tools such as Excel, BI tools, and Microsoft PowerPoint

Bonus Points If You Have

• Experience in similar operational environment

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

• Be Customer Obsessed: “Focus on the customer and all else will follow.”
• Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
• It’s All About People: “Be a team player; together we are stronger.”
• Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-con scious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.