Level 2 IT Support Specialist - Windows/Mac/Linux Expert

Confidential; As Sudiyah; On-site; OMR 15,380 - 23,070; Full time

Job summary

A leading IT company is seeking an IT Support Administrator to ensure seamless operation of systems across the organization. The role involves installing and configuring hardware/software, providing desktop support in Windows, Mac, and Linux environments, and managing various technical issues. Candidates should have a degree in IT or related fields and at least 3 years of IT support experience. The position offers an engaging work environment in Oman with opportunities for professional development.

Qualifications

• 3+ years experience in IT support.
• Experience in active directory user provisioning and migrations.
• Experience providing support for Apple products.
• Demonstrated skills in configuring/managing enterprise-level routers/firewalls.
• Friendly attitude with strong problem-solving skills.

Responsibilities

• Install and configure computer hardware, software, systems.
• Providing desktop support and monitoring of systems.
• Responding to service issues via helpdesk ticket system.
• Providing technical support across the company.
• Building and maintaining an inventory log of IT assets.

Skills

Technical support (Windows/Mac/Linux)

Troubleshooting skills

Networking concepts

PBX/VOIP configuration

Strong communication skills

Education

Degree in IT, Computer Science, or a relevant field

Tools

Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, Kayako)

ManageEngine products

Enterprise antivirus solutions (e.g. Sophos, SentinelOne)

Cisco Meraki

Office 365

Job description

A leading IT company is seeking an IT Support Administrator to ensure seamless operation of systems across the organization. The role involves installing and configuring hardware/software, providing desktop support in Windows, Mac, and Linux environments, and managing various technical issues. Candidates should have a degree in IT or related fields and at least 3 years of IT support experience. The position offers an engaging work environment in Oman with opportunities for professional development.