IT SUPPORT OFFICER

Prosupport Services Company Ltd; Muscat; On-site; Confidential; Part time

Job summary

A leading IT service provider in Muscat is seeking an IT Support Officer to provide first-line and second-line technical support. The candidate will resolve IT issues, maintain system reliability, and document IT procedures. Key qualifications include a degree in IT and relevant certifications. This role offers a part-time schedule of 4 hours a day for 8 days a month, fostering a collaborative IT environment while ensuring compliance with company policies.

Qualifications

• Minimum of 1–3 years’ experience in an IT support or helpdesk role.
• Hands-on experience with basic networking.
• Good knowledge of computer hardware and software.

Responsibilities

• Provide technical support to users on hardware, software, and network issues.
• Monitor and maintain local area networks and internet connectivity.
• Install, configure, and maintain IT equipment.

Skills

Troubleshooting and problem-solving skills

Communication with non-technical users

Time management

Education

Diploma or Bachelor’s Degree in Information Technology or related field

Tools

Windows operating systems

Microsoft Office

Job description

The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.

Tasks

• Provide technical support to users on hardware, software, network, and application issues.
• Respond to IT support requests and resolve issues in a timely and professional manner.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Set up user accounts, email access, and system permissions.
• Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
• Perform routine system checks, updates, and backups.
• Assist in managing antivirus, security patches, and access controls.
• Support troubleshooting of network, email, and connectivity issues.
• Maintain an inventory of IT equipment and software licenses.
• Document IT procedures, system configurations, and troubleshooting guides.
• Ensure proper handling, storage, and maintenance of IT assets.
• Support implementation of IT security policies and best practices.
• Ensure compliance with company IT policies and data protection requirements.
• Assist with audits and system reviews where required.
• Work closely with vendors and service providers for repairs and upgrades.
• Support system upgrades, new software rollouts, and IT projects.
• Provide basic user training on IT systems and applications.

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
• Minimum of 1–3 years’ experience in an IT support or helpdesk role.
• Hands‑on experience with Windows operating systems, Microsoft Office, and basic networking.
• Strong troubleshooting and problem‑solving skills.
• Good knowledge of computer hardware, software, and networks.
• Ability to communicate technical issues clearly to non‑technical users.
• Good time management and ability to handle multiple tasks.

Employee will be working for 4 hrs a day, and a total of 8 days in the month.