L&D & Service Excellence Intern – Luxury Hospitality

Mandarin Oriental Group; Muscat; On-site; OMR 4,500 - 8,900; Part time

Job summary

Mandarin Oriental, Muscat is seeking an Intern in Service Excellence and L&D to join our People & Culture team. You will support learning initiatives, performance processes, and quality assurance across hotel operations.

The role emphasizes delivering training programmes, coordinating calendars, and maintaining training records to enhance guest and colleague experiences. Fluency in English and Arabic is valuable for this dynamic hospitality environment.

Qualifications

• Working proficiency in English and Arabic (verbal and written).
• Public speaking/presentation and business writing skills are required.
• Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to adapt to a dynamic hotel environment and collaborate with teams.

Responsibilities

• Support the Director of SE and L&D in communicating MOHG culture and learning initiatives.
• Assist with Performance Management processes and succession planning.
• Support Quality Assurance processes within the hotel as required.
• Maintain hotel training records and compile monthly hotel training calendars.
• Deliver MOHG L&D programmes across various levels as needed.

Skills

English language proficiency

Arabic language proficiency

Public speaking

Team collaboration

Tools

MS Office

Job description

Mandarin Oriental, Muscat is seeking an Intern in Service Excellence and L&D to join our People & Culture team. You will support learning initiatives, performance processes, and quality assurance across hotel operations.

The role emphasizes delivering training programmes, coordinating calendars, and maintaining training records to enhance guest and colleague experiences. Fluency in English and Arabic is valuable for this dynamic hospitality environment.