L&D & Service Excellence Intern - Luxury Hospitality

Mandarin Oriental Group; Muscat; Sur place; OMR 6 700 - 11 000; Plein temps

Avantages offerts par ce poste

Learning & Development programmes

MOstay

Health & Colleague Wellness

Résumé du poste

Mandarin Oriental, Muscat is seeking an Intern - Service Excellence and Learning & Development to join the People & Culture team. The role supports the hotel’s Learning & Development, Performance Management and Quality Assurance initiatives, engaging colleagues at all levels and ensuring alignment with MOHG standards.

Key responsibilities include assisting in communications, training administration, calendar planning and coordinating resources for MOHG L&D programmes, with emphasis on delivering

Qualifications

• Proficiency in English and Arabic (verbal and written).
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Ability to adapt to a dynamic hotel environment.
• Experience in hospitality, luxury retail or customer service is an advantage.

Responsabilités

• Assist SE & L&D Director in communicating MOHG culture and L&D standards.
• Assist with Performance Management processes and succession planning.
• Support hotel QA processes and training calendars.
• Deliver MOHG L&D programmes across colleagues at various levels.
• Coordinate resources and arrange training across hotel properties.
• Maintain hotel training records and monthly L&D reporting.
• Collaborate with third‑party providers for external training.

Connaissances

English

Arabic

MS Office

Adaptability

Hospitality experience

Outils

MS Office

Description du poste

Mandarin Oriental, Muscat is seeking an Intern - Service Excellence and Learning & Development to join the People & Culture team. The role supports the hotel’s Learning & Development, Performance Management and Quality Assurance initiatives, engaging colleagues at all levels and ensuring alignment with MOHG standards.

Key responsibilities include assisting in communications, training administration, calendar planning and coordinating resources for MOHG L&D programmes, with emphasis on delivering