Key Account Manager_Sales

SoftwareONE; As Sudiyah; On-site; OMR 30,000 - 45,000; Full time

Job summary

SoftwareONE is seeking an Account Manager in Oman, Al Buraymi Governorate, As Sudiyah to manage and grow relationships with existing customers. The role involves owning the customer experience and executing account strategies to expand solutions and services.

The ideal candidate will have a Bachelor's degree and experience in sales or account management, preferably in a technology or services environment. Key responsibilities include driving customer satisfaction, tracking account performance, and ensuring timely delivery of solutions.

Qualifications

• Experience selling licensing and service solutions.
• Experience in sales or account management, preferably in a technology or services environment.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Manage and grow relationships with existing customers.
• Own the end-to-end customer experience, ensuring satisfaction and retention.
• Track, forecast, and manage account performance, KPIs, and financials using CRM tools.

Skills

Relationship building

Sales strategies

CRM tools

Customer-focused mindset

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Do you enjoy building long‑term client relationships and creating meaningful business impact?

Are you motivated by helping customers achieve value through the right technology solutions?

Do you drive account growth while ensuring a consistently high customer experience?

At SoftwareOne, we help organisations unlock the full potential of technology. As an Account Manager, you will join a collaborative sales team focused on driving customer success, growth, and long‑term partnerships across our existing client base.

The Role

As an Account Manager, you are responsible for managing and growing relationships with existing customers. You will own the customer experience, execute account strategies, and identify opportunities to expand solutions and services that deliver real business value.

What You'll Be Doing

• Act as the primary point of contact for assigned customer accounts and build trusted relationships
• Own the end‑to‑end customer experience, ensuring satisfaction and retention
• Understand customer needs and recommend relevant SoftwareOne solutions
• Drive renewals, upsell, cross‑sell, and new opportunity identification within existing accounts
• Coordinate with internal teams to ensure timely and successful delivery of solutions
• Track, forecast, and manage account performance, KPIs, and financials using CRM tools

Job Requirements

• Experience selling licensing and service solutions
• Bachelor's degree or equivalent practical experience
• Experience in sales or account management, preferably in a technology or services environment
• Strong relationship‑building and customer‑focused mindset
• Ability to manage multiple priorities with attention to detail
• Commercial awareness with basic financial and forecasting understanding
• Comfortable using CRM and digital sales platforms