IN Back Office Engineer | Tangent International | Saudi Arabia

Tech Junction Ltd; As Sudiyah; On-site; OMR 43,000 - 62,000; Full time

Job summary

Tangent International is seeking an experienced IN Back Office Engineer to join our client engagement team on a 12-month contract in Saudi Arabia. You will own intelligent network operations, prepaid charging node maintenance, and subscriber data administration, ensuring high availability and revenue integrity.

Responsibilities include troubleshooting SDP, AIR, and OCC platforms, administering Linux servers, performing Oracle queries, and coordinating with cross-functional teams to implement

Qualifications

• Mastery of Intelligent Network components and prepaid charging systems.
• Strong Linux server administration and scripting skills.
• Solid Oracle database administration and SQL querying abilities.
• Experience with Ericsson charging platforms (SDP, AIR, OCC).

Responsibilities

• Own IN back-office operations and prepaid charging node maintenance.
• Troubleshoot SDP, AIR, and OCC platforms and manage fault escalations.
• Configure and implement tariff changes and subscriber migrations.
• Collaborate with cross-functional IT teams to deploy patches and optimizations.
• Prepare technical documentation and RCA reports.

Skills

Intelligent Network

Prepaid charging systems

Linux administration

Oracle SQL

Diameter/RADIUS

Troubleshooting

Education

Bachelor's or Master's in Telecommunications Engineering or Computer Science

Tools

Ericsson SDP

Ericsson AIR

Ericsson OCC

Linux

Oracle Database

VMware

Job description

Position Summary

Tangent International is seeking an experienced, highly technical, and accomplished Intelligent Network (IN) Back Office Engineer with strong hands‑on expertise in mobile charging systems, SDP, AIR, OCC, and telecommunications core operations to join our client engagement team on a 12-month contract basis in Saudi Arabia. In this specialized telecommunications back office role, you will spearhead resolving escalated technical issues, implementing network configuration changes, and monitoring real‑time charging system performance. You will work closely with mobile network operators, core network engineering squads, and vendor support teams to ensure uncompromising platform availability, rating accuracy, and revenue assurance. Ideal candidates bring a robust academic degree in telecommunications or computer science, deep practical mastery of Ericsson charging solutions, Linux environments, Oracle databases, and immediate availability for deployment in Saudi Arabia.

Detailed Job Description

As an IN Back Office Engineer at Tangent International in Saudi Arabia, you will take full ownership of intelligent network operations, prepaid charging node maintenance, subscriber database administration, and fault escalation management across carrier networks. Your day‑to‑day responsibilities encompass troubleshooting SDP (Service Data Point), AIR (Account Information and Refill), and OCC (Online Charging Controller) platforms, executing database queries in Oracle, administering Linux server environments, and managing tariff configurations. You will collaborate proactively with cross‑functional IT operations squads to implement software patches, perform network optimizations, and ensure rigorous adherence to telecom service level agreements (SLAs). Working in a fast‑paced telecommunications environment in Saudi Arabia, you will drive charging system reliability, revenue integrity, and operational excellence.

Key Responsibilities

• Resolve escalated technical issues, trouble tickets, and complex alarms associated with Intelligent Network (IN) and charging systems.
• Implement scheduled network configuration changes, parameter updates, subscriber migrations, and tariff plans.
• Monitor real‑time network performance, node health metrics, transaction throughput, and charging traffic queues.
• Administer, maintain, and troubleshoot Ericsson charging nodes including Service Data Point (SDP), Account Information and Refill (AIR), and Online Charging Controller (OCC).
• Execute robust Linux system administration, shell scripting, log analysis, performance monitoring, and kernel troubleshooting.
• Manage and tune Oracle databases supporting subscriber profile databases and real‑time charging transaction records.
• Configure, monitor, and troubleshoot IP networking routing, diameter/RADIUS interfaces, and SIGTRAN protocols.
• Collaborate proactively with mobile operator core engineering squads, vendor partners, and field support teams in Saudi Arabia.
• Support VMware virtualization infrastructure hosting virtualized IN network functions (VNFs).
• Prepare and maintain comprehensive technical documentation, incident root‑cause analysis (RCA) reports, and standard operating procedures.

Required Qualifications & Skills

• Bachelor’s or Master’s degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related technical discipline.
• Minimum 5+ years of professional telecommunications experience with direct hands‑on expertise in Intelligent Network (IN) and prepaid charging systems.
• Strong technical proficiency and operational mastery of Ericsson IN platforms: Service Data Point (SDP), Account Information and Refill (AIR), and Online Charging Controller (OCC).
• Extensive practical experience in Linux server administration, shell scripting, and performance tuning.
• Solid Oracle database administration and SQL querying skills for subscriber data management.
• Strong understanding of IP networking, signaling protocols, Diameter, and telecommunications core network architecture.
• Proven problem‑solving capabilities and ability to manage high‑severity fault escalations.
• Professional availability for a 12-month contract engagement in Saudi Arabia.

Nice-to-Have Skills

• Hands‑on experience with tariff configuration, discount schemes, and promotion management in prepaid charging systems.
• Practical experience with VMware virtualization platforms and cloud‑native network functions (CNFs).
• Prior working experience in tier-1 mobile telecommunications operator networks or telecom vendor professional services in the GCC region.
• Advanced performance tuning experience for high‑throughput transactional database architectures.
• Bilingual proficiency in English and Arabic.

Contract Details

• Salary/Rate: Competitive regional contract rate commensurate with experience
• Deadline: Open until filled
• Notice Period: Immediate to short notice preferred
• Contract Duration: 12-Month Contract / Onsite (Saudi Arabia)

Recruitment Pro Tip

When applying for senior IN charging roles in Saudi Arabia, ensure your resume explicitly highlights your SDP/AIR/OCC troubleshooting depth, Oracle database skills, and telecom core operational track record.