Automated Operations Engineer

Ericsson; Muscat; On-site; OMR 18,000 - 30,000; Full time

Job summary

Ericsson in Muscat, Oman, is seeking an Automated Operations Engineer to support intelligent network systems and automate manual workflows. You will craft schema objects, build BI reports, write scripts, and troubleshoot to maximize efficiency across RAN, Core, Transmission, and NMS nodes.

Ideal candidates have a degree in engineering or computer science and 2–4 years in operations & maintenance, with hands-on automation experience and strong English communication.

Qualifications

• Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent.
• 2–4 years of experience in Operations & Maintenance implementation, fault management and performance management.
• Hands-on automation experience is advantageous.

Responsibilities

• Real-time monitoring of alarms and performance information on a 24x7 basis.
• Perform initial analysis to identify issues and restore service as part of 1st Line Support.
• Detect, classify, correlate and escalate network incidents per escalation matrix.
• Manage alarms surveillance, trouble-ticket management, and change management support.
• Handle complaints from customers' Care and ensure adherence to processes.
• Escalate within department and with service support units to maintain SLAs.
• Execute front-office routines as scheduled by Shift Team Leaders/NOC Manager.
• Send/receive and follow up on trouble reports to delivery units, suppliers and customers.
• Responsible for Remote Service Corrective and Preventive Maintenance.

Skills

Operations & Maintenance

Fault management

Performance management

UOC OSS tools

Multi-vendor systems

English proficiency

Automation experience

Alarms monitoring

Education

Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent

Tools

UOC OSS tools

Job description

Join our Team

About this opportunity:

We are looking for an Automated Operations Engineer within the Managed Services 1st-level Operations organization who will support the realization of solutions by providing specialized technical expertise on intelligent network systems. As an Automated Operations Engineer, you will be involved in crafting schema objects such as facts, attributes, hierarchies and transformations to develop application objects. You will also create BI reports and dashboards, write scripts and programs to automate manual work and improve operations. The role includes maintaining, debugging and troubleshooting systems and software to ensure maximum efficiency.

What you will do:

• Responsible for real-time monitoring of alarms and performance information on a 24x7 basis
• Perform initial analysis to identify issues and restore service where possible as part of 1st Line Support
• Perform detection, classification, correlation and accurate escalation of network incidents according to the agreed escalation matrix
• Work with a variety of tools and perform:
  • Alarm surveillance
  • Trouble-ticket management
  • Change management support
  • 1st Level Service Restoration activities
• Manage complaints from customers' Care
• Ensure adherence to all processes
• Escalate within the department/group and to service support units, ASPs and supplier partners to maintain the agreed service level
• Execute front-office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager
• Send, receive and follow up on trouble reports sent to delivery units, suppliers and customers
• Responsible for Remote Service Corrective and Preventive Maintenance

The skills you bring:

• Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent
• Minimum 2–4 years of experience in:
  • Operations & Maintenance implementation
  • Fault management
  • Performance management
  • Experience working with UOC OSS tools
  • Good multi-vendor system knowledge
  • Proficient command of English
  • Experience with Performance KPIs & CEM KQIs is an advantage
  • Hands-on automation experience is advantageous
  • Experience monitoring alarms on:
    • RAN
    • Transmission
    • Core
    • NMS nodes

Professional / Technical Competencies

• Proficient knowledge of Access, Core and IP/Transport Networks
• Strong understanding of network topology, traffic handling capabilities and traffic characteristics
• Good knowledge of network performance/configuration parameters and their interpretation

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: Oman (OM) || Muscat