Hotel IT Specialist: Elevate Tech & Guest Experience

InterContinental Hotels Group; Muscat; On-site; OMR 9,000 - 13,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training and development

Job summary

Crowne Plaza Muscat OCEC, part of InterContinental Hotels Group, is seeking an IT Specialist to oversee day-to-day IT operations and hotel technology systems. You will manage IT infrastructure, system support, cybersecurity, and technology projects to enhance operations and guest experience.

Requirements include a Bachelor's in IT/CS and at least 2 years in IT support or coordination, with strong Windows, networking, and mobile device management skills.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum 2 years of IT support, IT coordination, or a similar role.
• Strong knowledge of Windows operating systems, networking, LAN/WAN, and troubleshooting.
• Experience managing iOS and Android devices.
• Excellent problem-solving, communication, and customer service skills.

Responsibilities

• Manage, maintain, and troubleshoot hotel IT infrastructure and devices.
• Install, configure, and upgrade hardware and software systems.
• Provide timely technical support to hotel colleagues and departments.
• Monitor network, server, email, and business application performance.
• Maintain IT asset inventories, software licenses, and system documentation.
• Perform regular backups and support data recovery processes.
• Support hotel systems including PMS, POS, Wi-Fi, and guest technologies.
• Ensure compliance with IHG IT standards, cybersecurity requirements, and data protection procedures.

Skills

IT support

Windows OS

Networking

Mobile devices (iOS/Android)

Customer service

Education

Bachelor's degree in IT/CS

Job description

Crowne Plaza Muscat OCEC, part of InterContinental Hotels Group, is seeking an IT Specialist to oversee day-to-day IT operations and hotel technology systems. You will manage IT infrastructure, system support, cybersecurity, and technology projects to enhance operations and guest experience.

Requirements include a Bachelor's in IT/CS and at least 2 years in IT support or coordination, with strong Windows, networking, and mobile device management skills.