Guest Experience & Reservations Specialist

IHG; As Sudiyah; On-site; OMR 11,535 - 15,380; Full time

Benefits offered by this job

Competitive salary

Inclusive work environment

Job summary

A global hotel chain in Al Buraymi Governorate is seeking a guest relations specialist to manage reservations and enhance guest experiences. The ideal candidate will have a charming personality, be attentive to guest needs, and possess knowledge of local attractions. Responsibilities include booking and processing reservations, resolving guest complaints, and supporting community relations. A competitive salary and inclusive workspace are offered.

Qualifications

• Approachable, confident, and respectful demeanor.
• Ability to understand and anticipate guest needs.
• Knowledge in upselling and managing guest reservations.

Responsibilities

• Assist with running daily reports.
• Book guest reservations and process cancellations.
• Provide accurate information about city attractions.
• Respond to guest complaints and ensure satisfaction.

Skills

Charm

Attentiveness

Knowledgeable about local attractions

Job description

A global hotel chain in Al Buraymi Governorate is seeking a guest relations specialist to manage reservations and enhance guest experiences. The ideal candidate will have a charming personality, be attentive to guest needs, and possess knowledge of local attractions. Responsibilities include booking and processing reservations, resolving guest complaints, and supporting community relations. A competitive salary and inclusive workspace are offered.