Reception Manager

Employment; Muscat; On-site; OMR 15,000 - 26,000; Full time

Job summary

Hilton is seeking a reception manager to lead the hotels team and elevate guest services, ensuring memorable experiences for every guest. You’ll oversee daily operations, drive service improvements, manage budgeting and policy enforcement, and coach a dedicated team to deliver exceptional hospitality.

Join a global leader in hospitality where the stay for every guest matters and teamwork drives outstanding results. This role offers opportunities to shape service standards across a renowned brand.

Qualifications

• Proven ability to lead guest services teams and deliver memorable hospitality experiences.
• Experience in budgeting, forecasting, and enforcing policies to support operations.
• Strong coaching skills and ability to foster a positive, productive work environment.

Responsibilities

• Oversee day-to-day guest services operations (bell, luggage, valet, parking, and related systems).
• Monitor guest satisfaction and guide improvements to enhance the guest experience.
• Lead department administration including budgeting, forecasting, and policy enforcement.
• Inspire and develop the team through coaching and performance management.

Skills

Leadership

Guest services management

Team development

Budgeting & forecasting

Policy enforcement

Job description

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a reception manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience.
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness.
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

What it takes to make the stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an award-winning workplace culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.