Guest Experience Lead, Food & Beverage Service

Millennium Resort Salalah; Dhofar; On-site; OMR 4,500 - 7,800; Full time

Job summary

Millennium Hotels MEA in Oman is seeking an energetic F&B Associate to deliver friendly, efficient service in our dining venues. You will greet guests, take orders, and coordinate with kitchen and service staff to ensure timely meals and beverages.

This role emphasizes upselling, hygiene, and teamwork to meet guest expectations and uphold safety standards in a fast-paced hospitality environment.

Qualifications

• Guest service experience or customer-facing role preferred.
• Good communication and listening skills.
• Ability to work in a team and coordinate with kitchen and service staff.
• Willingness to upsell menu items and promotions.
• Commitment to hygiene and safety standards.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Take customer orders, answer questions, and make menu recommendations.
• Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
• Serve meals and drinks in accordance with established standards.
• Handle guest inquiries, concerns, and requests promptly and courteously.
• Maintain a clean and organized dining area, including setting up tables and clearing dishes.
• Collaborate with kitchen and the F&B team to ensure smooth coordination of service.
• Upsell menu items and promote special promotions to enhance the guest experience.
• Process customer payments and handle cash transactions accurately.
• Follow hygiene and safety guidelines to ensure a clean and safe working environment.
• Assist in restocking and replenishing supplies as needed.
• Work collaboratively with team members to achieve overall F&B goals and guest satisfaction.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.

Skills

Guest service

Communication

Teamwork

Upselling

Hygiene and safety

Job description

Millennium Hotels MEA in Oman is seeking an energetic F&B Associate to deliver friendly, efficient service in our dining venues. You will greet guests, take orders, and coordinate with kitchen and service staff to ensure timely meals and beverages.

This role emphasizes upselling, hygiene, and teamwork to meet guest expectations and uphold safety standards in a fast-paced hospitality environment.