General Assistant Technician (Multiskilled)

InterContinental Hotels Group; As Sudiyah; On-site; OMR 5,600 - 7,800; Full time

Job summary

InterContinental Hotels Group is seeking a General Assistant Technician (Multiskilled) to ensure efficient execution of carpentry-related tasks and support the engineering department in maintaining guest rooms and common areas. You will handle a range of tasks from electrical to HVAC under safety guidelines.

The role emphasizes guest satisfaction, collaboration with departments, and adherence to hotel standards. Flexibility with hours is expected to meet hotel needs and emergencies.

Qualifications

• Physical fitness and dexterity to handle heavy-duty work.
• Knowledge of different tools and equipment’s.
• Attention to detail and ability to identify imperfections.
• Experience in basic electrical, plumbing and HVAC systems.
• Strong communication skills to work with team members and supervisors.
• Adherence to safety procedures and protocols to prevent accidents.
• Willingness to work flexible hours.

Responsibilities

• Oversee day-to-day operations within the engineering department and respond to guest repair requests.
• Respond to emergency repair requests promptly to minimize disruptions.
• Collaborate with other departments to support maintenance and renovation projects.
• Complete guest request work orders promptly and accurately.
• Perform routine and preventive maintenance per the scheduled program.
• Uphold InterContinental’s guidelines and service standards and deliver high-quality work.
• Follow safety procedures and ensure PPE is used on duty.
• Keep workspace clean and submit end-of-shift forms.

Skills

Physical fitness

Tools handling

Attention to detail

Electrical systems

Plumbing systems

HVAC systems

Communication skills

Safety compliance

Flexibility

Job description

As a General Assistant Technician (Multiskilled), you will be responsible for ensuring the efficient execution of all carpentry tasks.

At InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:

• Charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

ESSENTIAL

• Responsible for the day-to-day operations within the engineering department, ensuring that all the daily office Respond and attend to guest repair requests and communicate with guests to resolve maintenance issues
• Respond to emergency repair requests promptly to minimize disruptions.
• Collaborate with other departments to support maintenance and renovation projects.
• Completing guest request work orders promptly and accurately.
• Help in Performing routine and preventive maintenance as per the scheduled program.
• Consistently delivering high-quality work.
• Adhering to all safety protocols and wearing personal protective equipment while on duty.
• Accurately completing and submitting work slips and request forms at the end of each shift.
• Keeping the workspace clean and always organized.
• Upholding InterContinental’s guidelines and service standards, consistently meeting or exceeding. Performance expectations.
• Continuously learn and improve new techniques and processes to increase productivity and quality
• Follow safety procedures and guidelines to prevent accidents and injuries

QUALIFICATIONS AND REQUIREMENTS

• Physical fitness and dexterity to handle and maneuver heavy duty works
• Knowledge of different tools and equipment’s
• Attention to detail and ability to identify imperfections.
• Experience in basic electrical, plumbing and HVAC systems.
• Strong communication skills to work effectively with other team members and supervisors.
• Adherence to safety procedures and protocols to prevent accidents and injuries.
• Willingness to work flexible in terms of work and hours.

OTHER REQUIREMNTS

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with the company’s grooming standards to portray a professional image of self and the hotel.
• Comply with time and attendance policies set by the resort.
• Actively participate in training and development programs and maximize opportunities for self-development
• Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
• Familiarize yourself with emergency and evacuation procedures.

HOW DO I DELIVER THIS?

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner