Field Operations & Service Delivery Leader

Ericsson; Muscat; Sur place; OMR 15 000 - 25 000; Plein temps

Résumé du poste

Ericsson in Muscat, Oman, is seeking a Managed Service Delivery Manager to lead end-to-end delivery of assigned managed services accounts, ensuring contractual commitments, SLAs, and WLAs are met. The role focuses on customer satisfaction, operational efficiency, and continuous improvement while coordinating cross-functional teams and service providers.

The ideal candidate will manage contract costs, drive governance, and ensure compliance with regulations and safety standards, fostering strong

Qualifications

• Proven experience in managed services, service delivery, field operations, operations management, vendor management, and EHS compliance.
• Experience managing customer-facing service commitments, operational performance, service providers, and contract financials.
• Strong understanding of service-level governance, SLAs/WLAs, operational processes, and performance management.

Responsabilités

• Own end-to-end service delivery against contractual commitments, including SLAs and WLAs.
• Monitor operational performance and report results to customer and internal stakeholders.
• Manage contract costs against plan and take corrective actions to protect service quality and financial performance.
• Coordinate cross-functional and distributed delivery teams, aligning resources, capacity, and competencies with service requirements.
• Lead operational governance and proactively manage risks, issues, and escalations.
• Ensure delivery complies with customer requirements, contracts, processes, tools, standards, and applicable regulations.
• Plan and manage service transitions, handovers, and changes, ensuring operational readiness.
• Drive operational excellence through continuous improvement, automation, and corrective actions.
• Build strong relationships with customers, internal stakeholders, delivery teams, and service providers.
• Ensure compliance with health and safety, environmental, legal, and other applicable requirements.

Connaissances

Managed services

Service delivery

Vendor management

EHS compliance

SLA/WLA governance

Financial management

Cross-functional leadership

Automation

Description du poste

Ericsson in Muscat, Oman, is seeking a Managed Service Delivery Manager to lead end-to-end delivery of assigned managed services accounts, ensuring contractual commitments, SLAs, and WLAs are met. The role focuses on customer satisfaction, operational efficiency, and continuous improvement while coordinating cross-functional teams and service providers.

The ideal candidate will manage contract costs, drive governance, and ensure compliance with regulations and safety standards, fostering strong