Automation Operations Service Desk Specialist

Ericsson; As Sudiyah; On-site; OMR 17,302 - 23,070; Full time

Job summary

Ericsson is seeking an Automation Engineer in Al Buraymi, Oman. In this pivotal role, you will manage the automation of tasks within customer delivery, ensuring alignment with operational standards and client expectations.

Applicants must hold a BSc in Telecommunications or Computer Science and have up to 2 years of experience. Join a team that values collaboration and customer service excellence.

Qualifications

• 0-2 years of experience in telecom operations or operational support.
• Strong understanding of Managed Services and Service Desk processes.
• Ability to work effectively under pressure.

Responsibilities

• Act as the primary point of contact for Automation Operations activities.
• Coordinate communications with partners and stakeholders.
• Manage incidents and track communication throughout their lifecycle.

Skills

Incident Management

Problem Management

Telecom Operations

Customer Experience Monitoring

Analytical Skills

Education

BSc in Telecommunications, Computer Science, or equivalent

Tools

Ticketing Systems

Operational Support Systems

Job description

Ericsson is seeking an Automation Engineer in Al Buraymi, Oman. In this pivotal role, you will manage the automation of tasks within customer delivery, ensuring alignment with operational standards and client expectations.

Applicants must hold a BSc in Telecommunications or Computer Science and have up to 2 years of experience. Join a team that values collaboration and customer service excellence.