Executive Leader, Employee Relations & Services

Tawteen; Muscat; On-site; OMR 48,000 - 72,000; Full time

Job summary

Tawteen is seeking a Head of Employee Relations & Services in Oman to lead the HR operating model, ensure policy compliance, and deliver trusted, confidential employee service. You will guide governance, analytics and process improvements to strengthen the employee experience and provide reliable assurance to the C-suite.

The role requires extensive HC experience, strong knowledge of Oman labour and SPF requirements, and proficiency in Arabic and English.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Law or a related discipline; a Master’s degree is preferred.
• Professional certification in Human Resources such as SHRM-SCP, CIPD Level 7 or SPHR, is highly desirable.
• Minimum of 10 years of progressive Human Capital experience, including at least 4 years in a managerial role covering Employee Relations, HC Operations, Payroll Management, Benefits Administration or Shared Services.
• Demonstrated experience in Employee Relations case management, workplace investigations, HR operations controls, service improvement and HRMS-enabled process enhancement, preferably within a regulated financial services environment.
• Strong working knowledge of Oman Labour Law, SPF requirements, employment-related statutory obligations, data privacy expectations and governance requirements relevant to Human Capital.
• Excellent written and spoken Arabic and English, with the ability to prepare clear employee, governance and regulatory communications.

Responsibilities

• Leads the Employee Relations & Services Unit and translates the HC operating model into practical service governance and operational priorities.
• Owns the Employee Relations and Employee Services operating model including the service catalogue, service-level standards, escalation routes, hand-offs and management reporting.
• Establishes and maintains HC governance control policy, delegation and records-management requirements.
• Defines and monitors service-level agreements, turnaround times and performance indicators for Human Capital services; drives root-cause analysis and corrective actions.
• Provides practical and risk-based advice to HC leadership and line management on complex employment, conduct, compliance and employee-service matters.
• Manages Employee Relations matters including grievances, disciplinary cases, workplace concerns, investigations, appeals, mediation and policy interpretation.
• Oversees Payroll, Benefits Administration and employee lifecycle services; ensures accurate processing, controls, reconciliations and data security.
• Oversees SPF-related matters including contributions, statutory reporting and regular compliance resolution.
• Manages Employee Health Insurance Program, monitors performance, resolves issues and facilitates tenders or renewals.
• Ensures HRMS transaction accuracy and data integrity; supports automation and analytics to improve turnaround and efficiency.
• Leads and develops the unit team, promoting accountability, confidentiality and professional standards.

Education

Bachelor's degree in Human Resources, Business Administration, Law or a related discipline

Master's degree

Job description

Tawteen is seeking a Head of Employee Relations & Services in Oman to lead the HR operating model, ensure policy compliance, and deliver trusted, confidential employee service. You will guide governance, analytics and process improvements to strengthen the employee experience and provide reliable assurance to the C-suite.

The role requires extensive HC experience, strong knowledge of Oman labour and SPF requirements, and proficiency in Arabic and English.