Direct Sales Team Leader - Ahli Islamic

ahlibank; Muscat; On-site; OMR 12,000 - 18,000; Full time

Job summary

ahlibank in Muscat, Oman seeks a results-driven leader to head the Islamic Direct Sales Unit. The role focuses on achieving targets for retail Islamic banking products, especially deposits, through field visits and referrals.

You will supervise and develop the Direct Sales Representatives, conduct daily briefings and training, and ensure compliance with bank policies and regulatory requirements while promoting customer excellence and market growth.

Qualifications

• 5+ years banking experience with leadership or supervisory roles.
• Experience in Islamic banking preferred.
• Strong communication and coaching skills.

Responsibilities

• Lead the Islamic Direct Sales Unit to achieve sales targets for retail Islamic banking products, particularly deposits.
• Proactively identify and approach prospective customers through field visits, referrals, and campaigns.
• Supervise, support, and mentor the Direct Sales Representatives to enhance performance.
• Conduct daily team briefings, performance reviews, and on-the-job training to build skills and motivation.
• Maintain strong relationships with new and existing customers by ensuring a high level of service.
• Address customer inquiries and ensure prompt resolution of issues in line with service standards.
• Ensure all customer applications and sales activities comply with bank policies and regulatory requirements.
• Oversee the accuracy and completeness of submitted documentation and coordinate with relevant departments for processing.
• Represent the bank at external events to promote Islamic banking products and identify key sales locations.
• Prepare and submit sales performance reports, client visit updates, and tracking dashboards to the Head of Islamic Direct Sales.
• Coordinate with internal departments to ensure seamless execution of sales processes.
• Monitor the quality of customer engagements conducted by the team and implement corrective actions for service gaps.

Skills

Leadership

Sales

Customer relationship management

Education

Bachelor’s Degree

Tools

CRM system

Microsoft Office

Job description

Muscat, Sultanate of Oman | Posted on 14/09/2026

KEY RESPONSIBILITIES:

• Lead the Islamic Direct Sales Unit to achieve assigned salestargets for retail Islamic banking products, particularly deposits.
• Proactively identify and approach prospective customersthrough field visits, referrals, and campaigns.
• Team Leadership and Development
• Supervise, support, and mentor the Direct SalesRepresentatives to enhance individual and team performance.
• Conduct daily team briefings, performance reviews, andon-the-job training to build skills and motivation.

Customer Relationship Management

• Maintain strong relationships with new and existing customers by ensuring a high level of service.
• Address customer inquiries and ensure prompt resolution ofissues in line with service standards.

Sales Operations and Compliance

• Ensure all customer applications and sales activities are carried out in accordance with bank policies and regulatory requirements.
• Oversee the accuracy and completeness of submitteddocumentation and coordinate with relevant departments for processing.

Market Development and Promotion

• Represent the bank at external events and locations topromote Islamic banking products.
• Identify key sales locations and build partnerships with organizations to support sales efforts.

Reporting and Coordination

• Prepare and submit sales performance reports, client visitupdates, and tracking dashboards to the Head of Islamic Direct Sales.
• Coordinate with internal departments such as Operations, Product, and Compliance to ensure seamless execution of sales processes.

Quality Assurance

• Monitor the quality of customer engagements conducted by theteam and ensure adherence to service expectations.
• Implement corrective actions when service gaps or compliancerisks are identified.

Requirements

• Omani nationals only
• College Diploma in Business or a Bachelor’s Degree.
• Minimum of 5 years’ banking experience, including at least 1 year in a leadership or supervisory role within a sales team in the banking or financial services sector, preferably within Islamic banking.