Customer Engagement Coordinator

Category; Oman; On-site; OMR 18,000 - 30,000; Full time

Job summary

SLB seeks a Fluids Customer Engagement Coordinator to act as the primary customer contact for Product Line operations and drive contract revenue and service quality. You will maintain relationships, capture customer insights, and coordinate with the service delivery team to meet performance metrics.

Responsibilities include documenting customer requirements, identifying sales leads outside existing terms, estimating costs, managing risks, and ensuring timely, accurate job deliverables while

Qualifications

• Bachelor's degree in Engineering or Geoscience.
• Strong technical competency in Drilling Fluids and Cementing Services.
• Minimum of 5 years of experience in similar roles.

Responsibilities

• Act as the customer point-of-contact for Product Line operations and ensure service delivery complies with contracts.
• Capture/update customer activity for service delivery visibility in business systems.
• Capture and communicate internally significant customer intelligence.
• Identify and capture PL and cross-PL sales leads beyond existing contracts.
• Compile and review cost estimates for consolidation with technical proposals.
• Assess job risks during analysis of customer requirements.
• Participate in brief/debrief sessions with PSD team to align customer objectives.
• Communicate recommendations to mitigate unplanned events.
• Ensure job deliverables are accurate and delivered on time.
• Coordinate and conduct regular service quality meetings with the customer.
• Evaluate customer feedback via satisfaction reports and performance reviews.
• Review the quality and completeness of field tickets.
• Proactively identify and resolve invoice disputes related to product/service delivery.

Skills

Customer engagement

Account team collaboration

Service delivery coordination

Cost estimation

Education

Bachelor's degree in Engineering or Geoscience

Job description

Industry Mechanical Services and Maintenance

The Fluids Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer, and maximizes knowledge of the customer to enhance value of contract for both SLB and the Customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics. This person drives the adoption of effective technological solutions to the customer needs and challenges The Customer Engagement Coordinator coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for the COSD (i.e. resource consumption.)

• Capture/update customer activity for service delivery visibility in the business systems.
• Capture and communicate internally significant customer intelligence.
• Capture and confirm job-specific requirements.
• As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
• Compile and review cost estimates for consolidation with the technical proposal.
• Assess job risks during analysis of customer job requirements.
• Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
• Communicate recommendations and actions to the customer to mitigate unplanned events.
• Ensure that job deliverables are accurate and delivered on time.
• Facilitate customer reviews of SQ events as required.
• Coordinate and conduct regular service quality meetings with the customer.
• Evaluate customer feedback via customer satisfaction reports and performance reviews.
• Review the quality and completeness of field tickets.
• Proactively identify and resolve invoice disputes regarding product and service delivery issues.

Minimum Qualifications:

• Bachelor's degree in Engineering or Geoscience.
• Strong technical competency in Drilling Fluids and Cementing Services.
• Minimum of 5 years of experience in similar roles.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.