Commercial Performance Analyst

سنونو; Maskat; On-site; OMR 12,000 - 20,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Builder's Playground

Flexible Time Off

Agile Everything

Job summary

Snoonu in Oman is seeking a Commercial Performance Analyst to optimize listing conversion, plan promotional investments, and uncover opportunities across Food, Groceries and Non-Food. You’ll translate insights into concrete actions and monitor impact on results.

You will analyze the customer journey from impressions to orders, evaluate campaign ROI and identify growth levers, partnering with Account Managers and Category teams to drive revenue and efficiency.

Qualifications

• Experience in commercial analytics, BI or performance analysis in e-commerce or retail.
• Advanced Excel or Google Sheets skills.
• Understanding of conversion funnels and promotional metrics.
• Strong analytical judgment and ability to translate insights into actions.
• Clear communication and stakeholder management.

Responsibilities

• Analyze the customer journey from impressions to completed orders.
• Recommend improvements to listing content, images, assortment, pricing and placement to boost conversion.
• Evaluate promotional investment ROI and optimize budget allocation.
• Assess campaign performance and identify offers to scale or pause.
• Collaborate with Account Managers and Category Managers to drive prioritized actions.
• Identify gaps in assortment and availability; partner with teams to resolve issues.

Skills

Commercial analytics

Advanced Excel

Conversion funnels

Promotional economics

Customer retention

Stakeholder communication

Job description

Welcome to Your Next Adventure!

Do you turn commercial data into decisions that drive growth a business? As a Commercial Performance Analyst, you’ll help the team improve listing conversion, invest promotional budgets effectively and uncover opportunities across Food, Groceries and Non-Food. Your role goes beyond reporting: you’ll translate insights into clear actions and track whether they deliver results.

What You’ll Get Your Hands On

• Analyze the customer journey from impressions and clicks to completed orders, recommending improvements to listing content, images, assortment, pricing and placement to increase conversion.


• Recommend which brands and products receive promotional investment, balancing growth potential, incremental orders, profitability and available budget.


• Evaluate campaign performance, including return on investment, cost per incremental order and customer repeat behavior, to identify which offers to scale, adjust or stop.


• Investigate growth and declines by city, category, brand and branch, separating the effects of traffic, conversion, availability, pricing and promotions.


• Translate findings into prioritized actions for Account Managers, Category Managers and Acquisition teams, with clear owners and follow‑up on results.


• Identify assortment and availability gaps, high cancellations and other merchant issues that limit sales, working with Commercial, Operations and Product teams to resolve them.

The Magic You Bring

• Experience in commercial analytics, business intelligence or performance analysis, ideally within e‑commerce, food delivery, retail or a marketplace.


• Advanced Excel or Google Sheets skills


• A solid understanding of conversion funnels, promotional economics, customer retention and commercial performance metrics.


• Strong analytical judgment: you can explain why performance changed and recommend what the business should do next.


• Clear communication and stakeholder management skills, with the ability to turn complex analysis into practical recommendations.

Bonus Points If You Have

• Experience supporting a new market launch or working in Oman or other GCC markets.


• Knowledge of restaurant, grocery or non‑food marketplace operations.


• Experience with experimentation, forecasting, and/or automated reporting.

Inside Snoonu's Universe

Snoonu is Qatar's homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We're Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We're On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: "Focus on the customer and all else will follow."

Act with Integrity: "We are honest, ethical, and trustworthy in everything we do."

Be Curious and Creative: "We constantly innovate and create solutions to bring a lasting positive impact."

Lead by Example and Take Ownership: "Be the change you want to see and take ownership."

Work Smart and Deliver Results: "You can do more by doing less, better, and faster."

It's All About People: "Be a team player; together we are stronger."

Real Builders Ship: "We turn ideas into products, plans into action, and challenges into opportunities."

Perks & Worklife Magic At Snoonu

• Global Vibes - Collaborate with a worldwide crew.


• Brain Boosters - Learning budgets, access to courses, and tools for your growth.


• Builder's Playground - Own your tasks, own your path! We're big on autonomy.


• Flexible Time Off - We take recharging seriously. Generous leave and wellness policies.


• Agile Everything - Scrum isn't a buzzword here. It's how we roll, from product to ops.

Great Place to Work® Certified

We're certified as a Great Place to Work®, a recognition that celebrates a culture we've built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don't just build apps. We're committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we're always finding ways to do better- we invite you to be a part of that mission.

Diversity Isn't Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We're proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.