Account Manager - Restaurants

سنونو; Maskat; On-site; OMR 11,000 - 18,000; Full time

Benefits offered by this job

Global Vibes

Learning budgets

Autonomy in tasks

Flexible time off

Agile environment

Job summary

Snoonu, Qatar’s homegrown Super App, seeks an Account Manager to manage strategic partners in the food delivery vertical. You will coordinate cross-functionally to grow accounts, implement marketing initiatives, onboard new partners, and resolve issues to deliver outstanding customer experiences.

You will own a partner portfolio, lead initiatives, and liaise with internal teams across locations to ensure mutual success while maintaining high customer satisfaction.

Qualifications

• 3–5 years of experience in eCommerce or FMCG and client-facing roles.
• Experience managing a portfolio of key accounts and driving growth.
• Strong analytical skills to interpret data and inform decisions.
• Excellent communication, presentation, and interpersonal skills.
• Proven track record in B2B negotiations and relationship management.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or related field; Master’s degree is a plus.
• Proficiency in English and Arabic (written and spoken) is required.

Responsibilities

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, aligning with their business goals and platform capabilities.
• Coordinate with internal and external stakeholders across locations to drive account growth and success.
• Lead implementation of new projects and initiatives within your portfolio.
• Handle partner escalations and ensure high levels of customer satisfaction.
• Provide onboarding, training, and ongoing support for new partners joining the platform.
• Develop and execute marketing and promotional plans with partners.
• Monitor account performance using dashboards and data reports to identify trends and opportunities.
• Support day-to-day troubleshooting and problem-solving.

Skills

Account management

Stakeholder management

Data analysis

Communication & presentation

B2B negotiations

CRM familiarity

English & Arabic proficiency

Education

Bachelor's degree in Business/Marketing/Economics

Master's degree (a plus)

Tools

Salesforce

Job description

As an Account Manager, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth on-boarding for new partners.

What You’ll Get Your Hands On

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities.
• Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
• Lead the implementation of new projects and initiatives within your portfolio.
• Handle partner escalations effectively and ensure high levels of customer satisfaction.
• Provide on-boarding, training, and ongoing support for new partners joining the platform.
• Develop and execute marketing and promotional plans in collaboration with partners.
• Monitor account performance using dashboards and data reports, identifying trends and opportunities.
• Support with day-to-day troubleshooting and problem-solving.

The Magic You Bring

• 3–5 years of experience in eCommerce, FMCG Sector.
• A track record in commercial, client-facing, or account management roles.
• Strong analytical skills and the ability to interpret data to inform decisions.
• Comfortable working in a fast-paced, dynamic environment.
• Strong problem-solving and crisis management abilities.
• Proven experience in B2B negotiations and relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus.
• Proficiency in English and Arabic (written and spoken) is required.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It’s All About People: “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.