Commercial Performance Analyst

Snoonu; Oman; On-site; OMR 12,000 - 24,000; Full time

Benefits offered by this job

Global Vibes – Collaborate with a wide

Brain Boosters – Learning budgets, and

Flexible Time Off – Generous leave and

Agile Everything – Scrum driven work

Job summary

Snoonu is a GCC-based homegrown Super App expanding across the region. As a Commercial Performance Analyst you’ll turn data into actions to improve listing conversion, optimize promotional spend, and uncover opportunities across Food, Groceries and Non-Food.

You will analyze the customer journey, evaluate campaigns, and translate insights for Account Managers, Category Managers and Acquisition teams, with clear owners and follow-up on results.

Qualifications

• Experience in commercial analytics, business intelligence or performance analysis, ideally within e-commerce, food delivery, retail or a marketplace.
• Advanced Excel or Google Sheets skills
• A solid understanding of conversion funnels, promotional economics, customer retention and commercial performance metrics.
• Strong analytical judgment: you can explain why performance changed and recommend what the business should do next.
• Clear communication and stakeholder management skills, with the ability to turn complex analysis into practical recommendations.
• Experience supporting a new market launch or working in Oman or other GCC markets.
• Knowledge of restaurant, grocery or non-food marketplace operations.
• Experience with experimentation, forecasting, and/or automated reporting.

Responsibilities

• Analyze the customer journey from impressions and clicks to completed orders, recommending improvements to listing content, images, assortment, pricing and placement to increase conversion.
• Recommend which brands and products receive promotional investment, balancing growth potential, incremental orders, profitability and available budget.
• Evaluate campaign performance, including return on investment, cost per incremental order and customer repeat behavior, to identify which offers to scale, adjust or stop.
• Investigate growth and declines by city, category, brand and branch, separating the effects of traffic, conversion, availability, pricing and promotions.
• Translate findings into prioritized actions for Account Managers, Category Managers and Acquisition teams, with clear owners and follow-up on results.
• Identify assortment and availability gaps, high cancellations and other merchant issues that limit sales, working with Commercial, Operations and Product teams to resolve them.

Skills

Commercial analytics

Excel/Google Sheets

Conversion funnel knowledge

Stakeholder management

New market launch experience

GCC market knowledge

Experimentation/forecasting

Job description

Do you turn commercial data into decisions that drive growth a business ? As a Commercial Performance Analyst, you’ll help the team improve listing conversion, invest promotional budgets effectively and uncover opportunities across Food, Groceries and Non-Food. Your role goes beyond reporting: you’ll translate insights into clear actions and track whether they deliver results.

What You’ll Get Your Hands On:

• Analyze the customer journey from impressions and clicks to completed orders, recommending improvements to listing content, images, assortment, pricing and placement to increase conversion.
• Recommend which brands and products receive promotional investment, balancing growth potential, incremental orders, profitability and available budget.
• Evaluate campaign performance, including return on investment, cost per incremental order and customer repeat behavior, to identify which offers to scale, adjust or stop.
• Investigate growth and declines by city, category, brand and branch, separating the effects of traffic, conversion, availability, pricing and promotions.
• Translate findings into prioritized actions for Account Managers, Category Managers and Acquisition teams, with clear owners and follow-up on results.
• Identify assortment and availability gaps, high cancellations and other merchant issues that limit sales, working with Commercial, Operations and Product teams to resolve them.

The Magic You Bring

• Experience in commercial analytics, business intelligence or performance analysis, ideally within e-commerce, food delivery, retail or a marketplace.
• Advanced Excel or Google Sheets skills
• A solid understanding of conversion funnels, promotional economics, customer retention and commercial performance metrics.
• Strong analytical judgment: you can explain why performance changed and recommend what the business should do next.
• Clear communication and stakeholder management skills, with the ability to turn complex analysis into practical recommendations.
• Experience supporting a new market launch or working in Oman or other GCC markets.
• Knowledge of restaurant, grocery or non-food marketplace operations.
• Experience with experimentation, forecasting, and/or automated reporting.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed

“Focus on the customer and all else will follow.”

Act with Integrity:

“We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative:

“We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership:

“Be the change you want to see and take ownership.”

Work Smart and Deliver Results

“You can do more by doing less, better, and faster.”

It's All About People:

“Be a team player; together we are stronger.”

Real Builders Ship:

“We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Stay in the loop—connect with us on LinkedIn !