Account Manager - Food

Snoonu; Maskat; On-site; OMR 12,000 - 24,000; Full time

Benefits offered by this job

Global team

Learning budget

Autonomy

Flexible time off

Agile environment

Great Place to Work" Certified

ISO certifications

CSR initiatives

Job summary

Snoonu is seeking an Account Manager in Oman to own and grow a portfolio of restaurant and retail partners on the Snoonu platform. You will nurture relationships, drive performance, and ensure brands are set up for success in the region.

As a key contact for partners, you will monitor metrics, plan promotions, and work with internal teams to maximize partner outcomes. Fluency in Arabic and English is required, with 2–4 years of relevant experience.

Qualifications

• 2–4 years of experience in account management, partner success, or client relationship roles.
• Strong communication and interpersonal skills with a consultative approach to managing partners.
• Data-driven mindset, comfortable analyzing performance metrics and translating them into actionable recommendations.
• Highly organized, proactive, and able to manage a large portfolio of accounts simultaneously.
• Fluent in Arabic and English, written and spoken.

Responsibilities

• Own and manage a portfolio of restaurant, retail, and service partners on the Snoonu platform.
• Build strong, long-term relationships with partners and serve as their primary point of contact for all platform-related matters.
• Monitor partner performance metrics (orders, GMV, ratings) and proactively identify growth opportunities.
• Work closely with partners to plan promotions, campaigns, and menu updates that drive sales.
• Resolve partner issues, escalations, and operational challenges quickly and professionally.
• Conduct regular business reviews with partners to align on targets and growth plans.
• Collaborate with internal teams (marketing, operations, finance) to ensure partner success on the platform.

Skills

Account management

Partner relationships

Data analysis

Arabic

English

Tools

CRM tools

Performance dashboards

Job description

Welcome to Your Next Adventure!

Join Snoonu's Commercial Team in Oman and take ownership of our growing partner network across the region. As an Account Manager, you will be the main point of contact for our restaurant and retail partners — nurturing relationships, driving performance, and ensuring every brand on Snoonu is set up for success. This is the role for someone who is passionate about building long-term partnerships and turning good relationships into great business results.

What You’ll Get Your Hands On

• Own and manage a portfolio of restaurant, retail, and service partners on the Snoonu platform
• Build strong, long-term relationships with partners and serve as their primary point of contact for all platform-related matters
• Monitor partner performance metrics (orders, GMV, ratings) and proactively identify growth opportunities
• Work closely with partners to plan promotions, campaigns, and menu updates that drive sales
• Resolve partner issues, escalations, and operational challenges quickly and professionally
• Conduct regular business reviews with partners to align on targets and growth plans
• Collaborate with internal teams (marketing, operations, finance) to ensure partner success on the platform

The Magic You Bring

• 2–4 years of experience in account management, partner success, or client relationship roles
• Strong communication and interpersonal skills with a consultative approach to managing partners
• Data-driven mindset,comfortable analyzing performance metrics and translating them into actionable recommendations
• Highly organized, proactive, and able to manage a large portfolio of accounts simultaneously
• Fluent in Arabic and English, written and spoken

Bonus Points If You Have

• Prior experience in a delivery platform, super app, or e-commerce environment
• Familiarity with performance dashboards, CRM tools, or data analytics platforms
• An existing network in the F&B or retail industry in Oman

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It’s All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
• Great Place to Work® Certified – We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
• Certified for Excellence – Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
• Beyond the Code: Giving Back Matters – We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
• Diversity Isn’t Just a Buzzword – At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.