Business Development Coordinator – Management System Certification

SGS; Muscat; On-site; OMR 8,000 - 12,000; Full time

Job summary

SGS is seeking a proactive Business Development Coordinator in Muscat to support growth of Management System Certification services. You will manage lead generation, customer engagement, and commercial proposals while coordinating with technical and finance teams to ensure smooth order processing.

Ideal candidates have 2–4 years of B2B experience, strong CRM and Excel skills, and a structured, commercially minded approach to pursuing renewal and recertification opportunities.

Qualifications

• Bachelor's degree or diploma in Business Administration, Marketing, Engineering, or related discipline.
• 2–4 years of experience in business development coordination, inside sales, sales support, or customer service.
• Experience in a B2B services environment preferred, especially in certification, testing, inspection, or auditing.

Responsibilities

• Identify potential customers, generate leads, qualify enquiries, and expand certification services.
• Gather requirements, coordinate technical reviews, and prepare quotations, proposals and tenders.
• Maintain regular communication with prospective and existing clients; follow up on opportunities and support retention.

Skills

Communication

Organization

Multi-tasking

Education

Bachelor's or Diploma in Business Admin/Marketing/Engineering

Tools

CRM systems

Microsoft Excel

Presentation tools

Job description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

SGS is looking for a proactive and commercially minded Business Development Coordinator to support the growth of its Management System Certification services. This role is ideal for someone with experience in B2B sales coordination, customer engagement, lead generation, and commercial proposal management, preferably within a certification, testing, inspection, or auditing environment.

• Business Development: Identify potential customers, generate leads, qualify business enquiries, and identify opportunities to expand certification services.
• Enquiry & Proposal Management: Gather customer requirements, coordinate technical reviews, and prepare quotations, commercial proposals, and tender submissions.
• Customer Relationship Management: Maintain regular communication with prospective and existing clients, follow up on opportunities, and support customer retention.
• Sales Pipeline Management: Track leads, quotations, conversion rates, and opportunity progress while ensuring timely follow-up with customers.
• Renewals & Recertification: Proactively follow up on contract renewals and recertification opportunities to support customer retention and continuity of business.
• Internal Coordination: Work closely with technical, certification operations, and finance teams to ensure smooth order processing, customer registration, and handover of confirmed business.
• Reporting & Administration: Maintain accurate CRM records, commercial documentation, sales forecasts, and periodic business development reports.

Qualifications

• Bachelor's degree or diploma in Business Administration, Marketing, Engineering, or a related discipline.
• 2-4 years of relevant experience in business development coordination, inside sales, sales support, or customer service.
• Experience in a B2B services environment is preferred, particularly in certification, testing, inspection, auditing, or a related industry.
• Understanding of management system certification services and the certification lifecycle would be an advantage.
• Experience in preparing quotations, proposals, and commercial documentation.
• Good working knowledge of CRM systems, Microsoft Excel, and presentation tools.
• Strong communication, customer follow-up, organizational, and coordination skills.
• A commercially aware and detail-oriented approach, with the ability to manage multiple enquiries and priorities.

Additional Information

If you enjoy building customer relationships, identifying business opportunities, and contributing to business growth, we'd love to hear from you.

Join SGS and be part of a team committed to delivering trusted certification services and creating value for our customers.