Boutique Manager - Aesop | Jeddah

seddiqi holding; As Sudiyah; On-site; OMR 15,000 - 27,000; Full time

Job summary

Aesop is seeking a Boutique Manager for our new Jeddah boutique, a role that blends luxury retail leadership with a passion for skincare and premium service.

You will lead a team to deliver exceptional in-store experiences, drive sales, and maintain impeccable visual and operational standards in line with Aesop's brand values.

Qualifications

• Role requires leadership experience in luxury beauty or premium retail.
• Proven ability to develop high-performing teams and coach.
• Strong commercial acumen and customer-centric mindset.

Responsibilities

• Lead boutique team to meet and exceed sales targets and KPIs.
• Analyze performance and identify opportunities to boost sales and customer engagement.
• Prepare monthly and annual performance reports including sales, traffic, stock, and insights.
• Oversee daily operations: inventory, visual merchandising, replenishment, admin.
• Maintain presentation and operational excellence in line with brand values.
• Coach and mentor team with ongoing feedback and succession planning.

Skills

Leadership

Customer service

Team development

Communication

Fluency in English

Job description

Aesop is seeking an inspiring and customer-focused Boutique Manager to lead our new boutique in Jeddah.

This is an exciting opportunity for an experienced retail leader who is passionate about delivering exceptional customer experiences, developing high-performing teams, and driving business success within a luxury beauty environment.

If you have a genuine interest in skincare, a strong appreciation for premium customer service, and a proven track record of leading teams to achieve outstanding results, we would love to hear from you.

What You'll Do:

Drive Boutique Performance & Operational Excellence

• Lead the boutique team to achieve and exceed sales targets and key performance indicators.
• Analyze business performance and identify opportunities to enhance sales, productivity, and customer engagement.
• Prepare and present monthly and annual performance reports, including sales, traffic, customer metrics, stock management, and operational insights.
• Ensure seamless day-to-day boutique operations, including inventory management, visual merchandising, replenishment, and administration.
• Maintain the highest standards of presentation and operational excellence in line with Aesop's brand values.

Lead, Develop & Inspire Your Team

• Create a positive, inclusive, and high-performance culture that reflects Aesop's values.
• Communicate a clear vision and inspire the team to deliver exceptional results.
• Coach and mentor team members, fostering continuous learning and professional growth.
• Support talent development through ongoing feedback, succession planning, and performance management.

Deliver Exceptional Customer Experiences

• Ensure every customer receives a thoughtful, personalized, and memorable in-store experience.
• Empower the team with extensive product knowledge, skincare expertise, and consultation skills.
• Actively resolve customer concerns with professionalism, empathy, and care.
• Stay informed about new product launches, promotional campaigns, and key retail events.
• Collaborate closely with the Area Manager to identify opportunities for improving product performance and customer engagement.

What We’re Looking For:

• Previous experience in a leadership role within a luxury beauty, skincare, cosmetics, or premium retail environment.
• Proven experience managing and developing high-performing teams.
• Strong commercial acumen with the ability to analyze business performance and drive results.
• Passion for delivering exceptional customer experiences and building meaningful customer relationships.
• Outstanding communication, coaching, and leadership skills.
• Fluency in English.