Bilingual Customer Experience Exec (Arabic/English) - 24/7

Snoonu

Oman

In loco

OMR 6700 - 13.000

Tempo pieno

8 giorni fa

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Global vibes – Collaboration with a全球队

Learning budgets – Courses and tools

Flexible time off

Agile environment

Great Place to Work certification

ISO 9001:2015 / ISO 45001:2018

CSR & community initiatives

Diversity & inclusion

Descrizione del lavoro

Snoonu is Qatar’s homegrown Super App, reinventing daily life with fast delivery, shopping, and more—all in one place. As a Customer Service Executive, you’ll be at the heart of our CX operations, resolving issues and ensuring customers have a smooth, delightful experience during peak times.

The ideal candidate has 1–3 years in customer service, fluent in Arabic (Khaleeji) and English, strong communication, and basic CRM knowledge.

Competenze

1–3 years in customer service (food delivery, e-commerce, or call center preferred).
Fluent in Arabic (Khaleeji Accent) & English.
Strong communication, clear and customer-focused.
Ability to handle pressure, multitask, and manage difficult conversations.
Basic knowledge of CRM tools.
Flexibility to work in a 24/7 rotational shift.
Experience in a high-growth startup or food delivery platform.
Proactive problem-solving mindset.
Familiarity with CSAT, TAT, QA metrics.

Mansioni

Resolve escalations across chat, social, email, and high-priority channels.
Improve peak readiness by coordinating cross-functional actions with support, ops, product, and marketing.
Reduce reliance on manual/remote control for critical customer-facing tasks.
Feed customer insights into product improvements and automation.
Support Pakistan Live CS team during peak days.